Experienced Customer Service Representative for Specialty Mail Order Pharmacy - Remote Work Opportunity in Florida

Introduction to arenaflex At arenaflex, we are driven by a singular purpose: to bring heart to every moment of health. This guiding principle shapes our commitment to delivering human-centric health care that is both personal and innovative. As a leader in the health care industry, arenaflex is dedicated to making a positive impact on the lives of our patients, customers, and communities. Our culture is built on the foundation of our Heart At Work Behaviors, which empower every team member to play a vital role in transforming our organization and driving innovation. Job Overview We are seeking a highly skilled and compassionate Customer Service Representative to join our Specialty Mail Order Pharmacy team. As a remote worker based in Florida, you will provide exceptional telephone support to patients receiving life-sustaining specialty drug therapy. This is an exciting opportunity to be part of a dynamic team that is dedicated to delivering outstanding patient care and making a meaningful difference in the lives of others. Key Responsibilities Provide overall coordination and processing of new patient medication orders and reorders, including verifying and revivifying benefits Assist patients with translating and entering new or refill prescriptions into the pharmacy information system Communicate and collect copay amounts, obtain authorizations, and work with insurance companies, healthcare providers, and internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues Utilize superb communication skills to effectively interact with insurance companies, patients, and internal partners, ensuring timely processing of specialty medications and meeting financial and clinical expectations Demonstrate compassionate and genuine care for patients and customers, providing exceptional service and support in a fast-paced environment Qualifications and Requirements To be successful in this role, you will need to possess the following essential qualifications: One year of experience in a customer service role, handling and resolving complex customer needs over the phone One year of work experience with Windows-based applications, including Windows, Microsoft Office, internet navigation, and email applications One year of computer keyboarding experience, with skills and aptitude in typing and data entry Verifiable high school diploma or equivalent Preferred Qualifications While not required, the following qualifications are preferred: Healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology What We Offer At arenaflex, we are committed to providing our team members with a comprehensive range of benefits, including: Competitive pay, with a typical pay range of $17.00 - $25.65 per hour Full range of medical, dental, and vision benefits 401(k) retirement savings plan and Employee Stock Purchase Plan Fully-paid term life insurance plan and short-term and long-term disability benefits Well-being programs, education assistance, and free development courses CVS store discount and discount programs with participating partners Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year Career Growth and Development At arenaflex, we are dedicated to helping our team members grow and develop in their careers. We offer a range of training and development programs, including: On-the-job training and mentorship Free development courses and education assistance Opportunities for advancement and career progression Work Environment and Culture At arenaflex, we are proud of our dynamic and supportive work environment. Our culture is built on the foundation of our Heart At Work Behaviors, which empower every team member to play a vital role in transforming our organization and driving innovation. We offer a range of perks and benefits, including: Remote work opportunities, with the ability to work from home in Florida Flexible scheduling, with a range of work schedules available Collaborative and supportive team environment Opportunities for recognition and reward How to Apply If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Our application process is simple and straightforward, with just two steps: Apply online through our website Take our online Virtual Job Tryout (Interview Platform) to learn more about the position and demonstrate your skills and experience Conclusion At arenaflex, we are committed to making a positive impact on the lives of our patients, customers, and communities. If you are a talented and dedicated individual who shares our passion for delivering exceptional customer service, we encourage you to join our team. Apply today to become a part of our dynamic and supportive work environment, and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job