Experienced Customer Service Representative for Remote Patient Accounting Support – Delivering Exceptional Service and Resolution

Introduction to blithequark At blithequark, we are passionate about delivering exceptional customer experiences and making a positive impact in the healthcare industry. With a strong foundation built on 30 years of expertise, we empower our clients to strengthen their financial and clinical performance, serve their communities, and succeed in the ever-evolving business of healthcare. As a leader in healthcare solutions, we are committed to helping organizations transition to value-based care, enhance the consumer and patient experience, and improve quality, cost, and access to healthcare. If you are a dedicated and service-oriented individual looking to make a difference, we invite you to join our team as a Customer Service Representative for remote patient accounting support. Job Summary In this critical role, you will be responsible for answering inbound customer service calls related to patient accounting questions, providing timely and effective resolutions to ensure customer satisfaction. When inbound call volumes are low, you will make outbound follow-up calls on outstanding accounts receivable, demonstrating your ability to work independently and manage your time efficiently. As a key member of our customer service team, you will be the face of blithequark, providing exceptional service and support to our customers, and contributing to our mission of redefining healthcare services. Key Responsibilities Answer inbound customer service calls and make outbound follow-up calls in a professional, service-oriented manner, ensuring timely and effective resolutions to customer inquiries and concerns. Ascertain the reason for the call and assist the caller with their questions, concerns, or problems, focusing on first-call resolution and facilitating referrals to issue experts as needed. Escalate matters to supervisors or request appropriate information to ensure effective resolution, demonstrating your ability to work collaboratively and think critically. Maintain control of the call, de-escalating issues and instilling confidence in customers that their concerns are being addressed, and providing clear and concise communication. Perform other duties as assigned, demonstrating your flexibility and adaptability in a fast-paced environment. Essential Qualifications To succeed in this role, you will need to possess exceptional customer service skills, including effective problem-solving and analytical skills, as well as a professional and calming tone of voice. You should be able to facilitate conversations with others, establish an understanding of customer issues, and maintain a high degree of independence, flexibility, and creative problem-solving techniques. Additionally, you should be able to interpret and apply reimbursement aspects of managed healthcare contracts, demonstrate attentive listening skills, and clearly articulate responses to customers using appropriate voice modulation. Education and Experience High school education or equivalent required. 1-2 years of prior experience in an inbound call center and/or customer service environment, with hospital patient account billing experience or knowledge of third-party reimbursements from insurance companies and government payers preferred. Skills and Competencies To excel in this role, you will need to possess a range of skills and competencies, including: Exceptional customer service skills, including effective problem-solving and analytical skills. Professional and calming tone of voice, with complete command of the English language. Ability to facilitate conversations with others and establish an understanding of customer issues. Ability to perform essential job functions with a high degree of independence, flexibility, and creative problem-solving techniques. Ability to maintain control of the call, de-escalating issues and instilling confidence in customers. Ability to function effectively under stress, with conflicting demands on time and attention, and sometimes under duress from difficult personalities. Attentive listening skills and ability to clearly articulate responses to customers using appropriate voice modulation. Career Growth and Learning Benefits At blithequark, we are committed to supporting the growth and development of our employees. As a Customer Service Representative, you will have access to a range of training and development opportunities, including on-the-job training, mentorship programs, and career advancement opportunities. You will also be part of a dynamic and supportive team, with a culture that values collaboration, innovation, and customer satisfaction. Work Environment and Company Culture Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer experiences. As a remote worker, you will be part of a virtual team, with opportunities to collaborate with colleagues from across the country. Our company culture is built on a foundation of respect, empathy, and inclusivity, with a commitment to diversity, equity, and inclusion. We value the unique perspectives and experiences of our employees and are dedicated to creating a workplace that is welcoming and supportive to all. Compensation and Benefits We offer a competitive compensation package, with a pay range of $15.80 - $23.70 per hour, depending on location, qualifications, and experience. You may also be eligible for a signing bonus, subject to employment status. Our benefits package includes medical, dental, vision, disability, and life insurance, as well as paid time off, 401k with employer match, and a range of voluntary benefits, including pet insurance, legal insurance, and long-term care insurance. Conclusion If you are a motivated and service-oriented individual looking to make a difference in the healthcare industry, we invite you to apply for the Customer Service Representative role at blithequark. With a strong foundation built on 30 years of expertise, we are committed to delivering exceptional customer experiences and making a positive impact in the communities we serve. Join our team and be part of a dynamic and supportive environment that values collaboration, innovation, and customer satisfaction. Apply today and take the first step towards a rewarding and challenging career with blithequark! Apply for this job