Experienced Customer Service Representative - Federal Student Aid Loan Servicing - Remote within 1 Hour of Jacksonville, FL

Join blithequark as a Customer Service Representative and Make a Difference in the Lives of Students blithequark is currently seeking highly motivated and customer-focused individuals to support the Department of Education as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional service to students and borrowers regarding Federal Student Aid (FSA) Loan Servicing. If you are passionate about delivering top-notch customer experiences and are looking for a rewarding career opportunity, we encourage you to apply. About blithequark and the Industry blithequark is a leading provider of outsourced customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers. Our team is comprised of talented professionals who share a common goal: to make a positive impact on the lives of individuals and communities. The Department of Education's Federal Student Aid program is a vital initiative that provides financial assistance to students pursuing higher education. As a Customer Service Representative at blithequark, you will be an integral part of this mission, working closely with students, borrowers, and stakeholders to address their concerns and provide timely support. Key Responsibilities Respond to incoming calls, chats, and emails from students and borrowers regarding FSA Loan Servicing, providing accurate and timely solutions to their inquiries and concerns. Make outbound calls to borrowers to discuss their loan options, provide guidance on repayment plans, and address any outstanding issues. Utilize computerized systems, knowledgebases, and standard technology to respond to inquiries, troubleshoot issues, and perform job duties efficiently. Process requests received via general correspondence, notating accounts regarding actions taken in response to those requests. Support Contact Center expectations, as well as departmental and corporate policies and procedures, to ensure seamless operations. Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks, promoting continuous improvement. Assist with Credit Bureau Requests utilizing established processes and procedures, ensuring compliance with regulatory requirements. Refer escalated calls or inquiries to appropriate levels as needed, demonstrating excellent judgment and problem-solving skills. Essential Qualifications To be considered for this role, you must meet the following minimum requirements: High School diploma or equivalent with 6 months of customer service experience. Fluency in English, with the ability to speak, read, and write effectively. Basic math and PC skills, including proficiency in MS Office applications. Excellent interpersonal skills, with the ability to organize simultaneous tasks and prioritize responsibilities. Regular and predictable attendance is required, with the ability to support all FSA programs via reassignment between programs as needed. Preferred Qualifications While not mandatory, the following qualifications are highly desirable: Previous experience in a call center or customer service environment, particularly in the financial services or education sectors. Familiarity with FSA Loan Servicing or similar programs, demonstrating knowledge of industry-specific terminology and processes. Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions. Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders. Skills and Competencies To succeed in this role, you will need to possess the following skills and competencies: Customer service expertise, with a strong focus on delivering exceptional experiences. Effective communication and interpersonal skills, with the ability to work with diverse stakeholders. Problem-solving and analytical skills, with the ability to troubleshoot complex issues. Technical skills, including proficiency in MS Office applications and the ability to learn new systems and technologies. Adaptability and flexibility, with the ability to adjust to changing priorities and workflows. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Customer Service Representative, you will have access to comprehensive training and ongoing support to ensure your success. Our training program is designed to equip you with the knowledge and skills necessary to excel in your role, and we offer opportunities for advancement within the company. Work Environment and Company Culture As a remote Customer Service Representative, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. blithequark is committed to fostering a culture of inclusivity, diversity, and respect, where employees can thrive and grow. Our company values are centered around delivering exceptional customer experiences, promoting a positive and supportive work environment, and making a positive impact on our communities. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, including: A competitive pay rate based on the county in which you live. Additional bonuses available for outstanding performance. Paid training to ensure your success in the role. The opportunity to work from home, with the flexibility to balance your work and personal life. A supportive environment with peers who share your passion for improving people's lives. A career path that unfolds based on how you want to grow within the company. Additional Requirements To be eligible for this role, you must: Reside in the U.S. and be a U.S. citizen. Be able to pass a criminal background check. Be available to work scheduled holidays, overtime, and weekends as needed. Be able to effectively read a prepared/written script out loud. Not be in default on any federal student loans. Be willing to obtain and maintain a PIV-I card, which requires in-person pickup. Meet the home office requirements, including a reliable internet connection, a personal desktop or laptop computer, and a private work area. Why Join blithequark? At blithequark, we are passionate about making a difference in the lives of our customers and our communities. As a Customer Service Representative, you will be an integral part of this mission, working closely with students and borrowers to address their concerns and provide timely support. If you are a motivated and customer-focused individual looking for a rewarding career opportunity, we encourage you to apply. blithequark is an Affirmative Action/Equal Opportunity Employer, committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disabled status. If you are ready to take the next step in your career and join a dynamic team dedicated to making a positive impact, apply now to become a Customer Service Representative at blithequark. Apply for this job