**Experienced Customer Service Representative – Federal Student Aid Loan Servicing**

At arenaflex, we're dedicated to providing exceptional customer service to our clients, and we're seeking a highly skilled and passionate individual to join our team as a Customer Service Representative. As a key member of our team, you'll be responsible for responding to incoming calls, chats, and emails regarding Federal Student Aid (FSA) Loan Servicing, providing top-notch support to our clients, and helping them navigate the complexities of student loan servicing. **About arenaflex** arenaflex is a leading provider of customer service solutions, and we're proud to be working with the Department of Education to support their mission of providing access to higher education for all Americans. Our team is passionate about making a difference in people's lives, and we're committed to providing a supportive and inclusive work environment that allows our employees to grow and thrive. **Job Summary** As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional service to our clients and helping them achieve their goals. You'll be responsible for responding to incoming calls, chats, and emails, resolving customer complaints, and providing information and support to help our clients navigate the complexities of student loan servicing. You'll also be required to work collaboratively with our team to achieve our goals and objectives. **Responsibilities** * Respond to incoming calls, chats, and emails regarding Federal Student Aid (FSA) Loan Servicing * Provide top-notch customer service, resolving customer complaints and providing information and support to help our clients navigate the complexities of student loan servicing * Use computerized systems, knowledgebase, and standard technology to respond to inquiries and perform job duties * Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests * Use computerized system for tracking, information gathering, and/or troubleshooting * Support Contact Center expectations as well as departmental and corporate policies and procedures * Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks * Assist with Credit Bureau Requests utilizing established processes and procedures * Refer escalated calls or inquiries to appropriate levels as needed **Requirements** * High School diploma or equivalent with 6 months of customer service experience * Must be able to speak, read, and write in English fluently * Basic math and PC skills including MS Office applications required * Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks * Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training * Regular and predictable attendance is required * Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed **Additional Requirements** * Must reside in the U.S. and be a U.S. citizen * Must be able to pass a criminal background check * May be required to work scheduled holidays, overtime, and weekends * Must be able to effectively read a prepared / written script out loud * Cannot be in default on any federal student loans * Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education. * Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by arenaflex. **Home Office Requirements** * Internet speed internet of 25 mbps or higher required (you can test this by going to www.speedtest.net) * Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi * Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source * All equipment will need to be picked up in our Jacksonville, FL office **Benefits** * Competitive pay rate based on the county in which you live * Additional bonuses available * Paid training * The opportunity to work from the comfort of your home * Supportive environment with peers who share your passion for improving people's lives * A career path that unfolds based on how you want to grow within the company **Career Growth Opportunities** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including: * Comprehensive training program to ensure our employees have the skills and knowledge they need to succeed * Ongoing training and development opportunities to help our employees stay up-to-date with the latest industry trends and best practices * Opportunities for advancement and career growth within the company * A supportive and inclusive work environment that encourages collaboration and teamwork **Work Environment** Our work environment is designed to be supportive and inclusive, with a focus on collaboration and teamwork. We offer a range of benefits and perks, including: * Flexible work arrangements to help our employees balance their work and personal lives * A comprehensive benefits package, including medical, dental, and vision insurance * A 401(k) retirement plan with company match * Paid time off and holidays * A supportive and inclusive work environment that encourages collaboration and teamwork **Compensation** * Hourly Base Pay Minimum for this Position: $17.20 * Hourly Base Pay Maximum for this Position: $17.20 **How to Apply** If you're passionate about providing exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company and to submit your application. **Equal Employment Opportunity** arenaflex is an Affirmative Action/Equal Opportunity Employer. We're committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. **Pay Transparency** For positions on this contract, arenaflex will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Apply for this job