**Experienced Customer Service Representative – Empowering Customers Through Exceptional Support**

At arenaflex, we believe that an exceptional customer experience, coupled with a supportive staff structure, leads to our award-winning customer service team. We're not just about getting another phone call – we're about empowering our customers to create spaces that reflect who they are, what they need, and what they value. As an experienced customer service representative, you'll play a vital role in providing a best-in-class experience when our customers need it most. **Empowering Customers Through Exceptional Support** At arenaflex, we're committed to providing a world-class customer experience that sets us apart from the competition. Our customer service team is the face of our company, and we're looking for talented individuals who share our passion for delivering exceptional support. As a customer service representative, you'll be the voice of arenaflex, working to build relationships with customers who contact us via phone calls, chats, and emails. You'll be the go-to person for resolving customer issues, from returns and exchanges to delivery and product availability. **What Does a Customer Service Representative Do?** As a customer service representative at arenaflex, you'll be responsible for: * Demonstrating reliability: Attendance and commitment to being present and on time for the entire shift each day is essential. This ensures that we're ready and available to help our customers when they need us most. * Handling a large number of contacts: You'll handle approximately 50-60 phone calls per shift, working in a fast-paced and structured environment. * Meeting our high-performance bar: You'll work to exceed customer satisfaction, succeed in meeting metrics for customer service excellence, and other responsibilities as assigned. * Professional customer engagement: You'll be the voice of arenaflex, working to build relationships with customers who contact us via phone calls, chats, and emails. * Actively listening and showing empathy: You'll actively listen to understand the customer's concerns and use internal resources to find the best solution to fully solve their problem. * De-escalating customer care: You'll use your conflict management skills to balance the client's needs with the company's capabilities while always maintaining professional composure. * Troubleshooting: You'll use your analytical skills to solve customer problems in the first contact resolution process. * Being tech-savvy and multitasking: You'll navigate multiple browsers, tabs, tools, and screens to answer questions quickly and efficiently. * System development issues: You'll help us continue to improve by identifying areas of need for improvement for wayfair customers and sharing any leadership trends. **What Are the Requirements?** To be successful in this role, you'll need: * To be over 18 years old * A high school diploma, GED, or equivalent * To be able to read, write, and understand the following languages: Spanish and English * Working knowledge of Windows operating systems or equivalent * To be able to pass a candidate assessment to proceed with the interview process **Why Join arenaflex?** At arenaflex, we're committed to providing a supportive and inclusive work environment that allows our employees to grow and thrive. We offer a range of benefits, including: * Health care and insurance: We provide health, dental, and vision insurance for our employees and their families. * Retirement plans: We offer retirement savings options, such as a 401(K) plan, as well as potential company contributions. * Vacation: We offer several paid vacation options, including vacation days, sick days, and holidays. * Employee discounts: As an e-commerce company, we offer employee fees and products sold on our platform, which can be interesting especially if you're interested in goods and house and furniture. * Wellness programs: We offer wellness programs to support the health and well-being of our employees, including fitness classes, fitness challenges, and fitness tests. * Educational assistance: We offer scholarships to employees who want to further their education or develop new skills. * Career development: We provide opportunities for career advancement and growth, which may include training and development programs. * Flexible work arrangements: We offer flexible work arrangements, such as remote work options or flexible hours, depending on the nature of the work. * Employee recognition programs: We have programs to recognize and reward outstanding employee performance and contributions. * Employee assistance programs (EAPs): Our EAPs are designed to support employee welfare by providing resources and counseling services for a wide range of personal and employment issues. **How to Apply** If you're passionate about delivering exceptional customer support and want to join a dynamic team, apply now! Visit our website to register as a candidate and take the first step towards a rewarding career at arenaflex. Apply Job! Apply for this job