**Experienced Customer Service Representative - Dental Medicaid Call Center**

At arenaflex, we're dedicated to improving access to dental care for millions of Americans. As a leading provider of employee benefits, we're committed to delivering exceptional customer service to our Medicaid recipients. We're seeking an experienced Customer Service Representative to join our Dental Medicaid Call Center team, where you'll play a vital role in connecting our members with the dental care they need. **About arenaflex** arenaflex is a leading provider of employee benefits, specializing in dental health coverage for millions across the U.S. Our mission is to improve access to dental care, and we're committed to delivering exceptional customer service to our Medicaid recipients. We're a dynamic and innovative company that values inclusion, diversity, and social responsibility. **Job Summary** As a Customer Service Representative in our Dental Medicaid Call Center, you'll serve as a vital link between our members and their dental care needs. You'll provide compassionate support and expert guidance to Medicaid recipients, helping them navigate their benefits and access essential services. Your ability to address inquiries and resolve issues will directly impact our clients' health and satisfaction, making you an essential part of our mission to improve access to dental care. **Responsibilities** * Understand call center processes and customer service best practices * Proficient in using computer systems to accurately enter and retrieve member information * Basic understanding of Medicaid policies and dental services (training provided) * Familiarity with compliance standards and a commitment to maintaining high-quality service * Respond to incoming calls and inquiries from Medicaid dental clients, providing clear and accurate information about benefits, services, and eligibility * Assist clients in navigating their dental coverage and address any concerns or questions * Identify and troubleshoot issues related to member accounts, benefits, and provider information * Escalate complex issues to supervisors as necessary, ensuring timely resolution * Document interactions and outcomes in accordance with company policies * Adhere to all state and federal regulations, as well as internal policies and procedures * Participate in training sessions and quality assurance evaluations to ensure compliance and improve service quality * Work closely with team members and other departments for a cohesive approach to customer service * Provide feedback and suggestions for process improvements to enhance the overall customer experience * Strong verbal and written communication skills to assist clients and convey information clearly * Commitment to providing exceptional service and support, ensuring member satisfaction * Ability to identify issues and develop effective solutions in a timely manner * Demonstrated ability to connect with clients, showing understanding and support for their needs * Flexibility to handle a variety of inquiries and adjust to changing priorities in a fast-paced environment * Build strong, approachable relationships across the company; mentor and support team growth * Show readiness to lead or take action to achieve goals * Effectively relay issues, concepts, and ideas both orally and in writing * Go above and beyond to make members feel seen, valued, and appreciated * Manage and complete assignment details with minimal oversight * Adapt to new demands, changes, and situations * Troubleshoot complex issues, problem-solve, and multitask effectively * Act with ownership for actions and decisions, maintaining confidentiality as required * Represent personal interests fairly while seeking workable solutions for all parties involved **Requirements** * High school diploma or equivalent, Associate degree preferred * 2+ years of experience in a healthcare customer service role * 2+ years of experience in dental insurance/office * 1+ year of experience in a high-volume call center * Ability to work flexible hours as needed * Availability to work 40+ hours/week, Monday - Friday, between 7:00 am and 9:00 pm Eastern Time * Capacity to work independently in a home office/virtual environment * Internet connection must be via cable broadband or fiber optic with speeds of at least 50 Mbps download and 25 Mbps upload; no mobile hotspots permitted * Proficient in navigating multiple computer software/systems and multi-screen functionality * Strong computer skills, including Microsoft Word, Excel, and Outlook * Ability to maintain confidentiality and adhere to HIPAA requirements * Excellent verbal and written communication skills, with the ability to document and present information empathetically and clearly * Adaptable and flexible, able to adjust to changing situations and diverse populations * Overtime may be required during peak seasons * Experience in a Medicaid business **Benefits** arenaflex provides meaningful and challenging work that fosters innovation in a secure and compliant environment, alongside a competitive compensation package. Benefits include comprehensive medical, dental, vision, life, and disability coverage for employees and their dependents with no waiting period, a 401(k) plan with company match, tuition assistance, paid parental leave, and backup family care. Our collaborative workspaces encourage creativity and talent development, while flexible time off, dress code, and work location policies promote work-life balance. We value inclusion and diversity through Employee Resource Groups and are dedicated to social responsibility, community outreach, educational partnerships, and sustainability efforts. **Work Environment and Company Culture** arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. Our company culture values innovation, creativity, and collaboration. We believe in empowering our employees to take ownership of their work and make a meaningful impact on our mission to improve access to dental care. Our remote work environment allows for flexibility and work-life balance, while our team-based approach fosters a sense of community and connection. **Compensation and Perks** arenaflex offers a competitive compensation package, including comprehensive medical, dental, vision, life, and disability coverage for employees and their dependents with no waiting period. We also offer a 401(k) plan with company match, tuition assistance, paid parental leave, and backup family care. Our flexible time off, dress code, and work location policies promote work-life balance, and our collaborative workspaces encourage creativity and talent development. **Career Growth Opportunities and Learning Benefits** arenaflex is committed to investing in the growth and development of our employees. We offer training and development opportunities to help you advance your career and achieve your goals. Our company culture values innovation, creativity, and collaboration, and we believe in empowering our employees to take ownership of their work and make a meaningful impact on our mission. **How to Apply** If you're passionate about delivering exceptional customer service and improving access to dental care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. Apply for this job