**Experienced Customer Operations Advisor – Remote Customer Support**

At arenaflex, we're revolutionizing the way people interact with their finances. As a forward-thinking digital bank, we're committed to providing world-class support to our customers. We're seeking a highly skilled and empathetic Customer Operations Advisor to join our remote team, where you'll be the first point of contact for our customers who have questions, problems, feedback, and compliments. **About arenaflex** arenaflex is a digital bank that lives in your smartphone, helping you take control of your money. Our mission is to make money work for everyone, and we pride ourselves on providing exceptional customer support. We believe that by solving customers' problems, treating them fairly, and being transparent, we can make banking better. **Your Role as a Customer Operations Advisor** As a Customer Operations Advisor, you'll be the face of arenaflex, providing top-notch support to our customers through various channels, including phone calls, social media, email, and in-app chat. You'll be responsible for: * Providing exceptional customer support by listening to customers' concerns, empathizing with their problems, and resolving issues quickly and efficiently. * Communicating with customers through various mediums, including phone calls, social media, email, and in-app chat. * Proactively identifying patterns in customer frustrations and hopes, and suggesting improvements to our processes, tools, or product. * Identifying customers who are in vulnerable situations and providing support to help them. * Working closely with our Financial Crime team to act as the first line of defense against financial crime. * Dealing with complex payments-related queries, investigating missing transfers and Direct Debits, and helping customers who are switching to arenaflex. * Understanding, prioritizing, and escalating customer feedback and feature requests to our product team. * Supporting other members of the customer support team by being a point of escalation and mentoring new joiners. * Maintaining a deep understanding of our customers' needs and preferences, and using this knowledge to inform our product development and customer support strategies. **Your Working Life and Shift Requirements** As a remote Customer Operations Advisor, you'll work on an open availability contract basis, which means your shift pattern will change on a weekly basis. You'll work some weekend days and have days off in the same working week. You'll be guaranteed one full weekend off each month. You'll need to work from home in the UK in a safe, private, and distraction-free environment, with a solid internet connection (download speed – 10mbps; upload speed – 3 mbps). **Essential Qualifications and Skills** To succeed in this role, you'll need: * A UK resident and currently living in the UK * The right to work in the UK (an offer of employment is subject to satisfactory proof of this) * Over 18 years old * A deep care for delighting our customers * Excellent written and verbal communication skills * The ability to use a laptop (an Apple MacBook will be provided by arenaflex) * A passion for investigating complex problems and finding solutions * Familiarity with social networks and technology * Friendly and super-organized * A willingness to learn and adapt to new situations **Preferred Qualifications and Skills** While not essential, the following qualifications and skills would be beneficial: * Experience in customer-facing roles, particularly in the financial services industry * Knowledge of payments systems and financial regulations * Experience working with vulnerable customers * Familiarity with social media management tools and customer support software * A background in financial crime prevention or investigation **Career Growth Opportunities and Learning Benefits** As a Customer Operations Advisor at arenaflex, you'll have the opportunity to expand your knowledge and skills in various areas of the COps team. You'll work closely with our Financial Crime specialists, and have the chance to develop your expertise in areas such as social media management, customer support software, and financial crime prevention. **Work Environment and Company Culture** arenaflex is a remote-first company, which means you'll have the flexibility to work from anywhere in the UK. We're committed to creating a culture that's inclusive, supportive, and empowering. You'll be part of a team that's passionate about making money work for everyone, and you'll have the opportunity to contribute to our mission in a meaningful way. **Compensation, Perks, and Benefits** As a Customer Operations Advisor at arenaflex, you'll receive: * A competitive salary of £20,500 * A range of benefits, including share options and a comprehensive benefits package * A work laptop and smartphone * Opportunities for career growth and professional development * A supportive and inclusive work environment * Flexible working arrangements, including remote work options **How to Apply** If you're passionate about providing exceptional customer support and want to be part of a team that's revolutionizing the way people interact with their finances, we'd love to hear from you. Please submit your application, including your CV and answers to our application questions. We'll review your application and invite you to one of our remote assessment days, where you'll have the opportunity to showcase your skills and experience. **Diversity and Inclusion** arenaflex is committed to creating a diverse and inclusive work environment, where everyone feels valued and supported. We believe that our team should reflect the diversity of our customers, and we're committed to attracting and retaining the best talent from a wide range of backgrounds. **Questions?** If you have any questions about this role or the application process, please don't hesitate to contact us. You can find more information about our careers and diversity and inclusion initiatives on our website. **Apply Now** If you're ready to join a team that's changing the face of banking, please apply now. We can't wait to hear from you! Apply for this job