**Experienced Customer Service Representative – Delivering Exceptional Pet Parent Experiences**

Are you passionate about delivering exceptional customer experiences and making a difference in the lives of pet parents? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark, a leading pet pharmacy dedicated to revolutionizing the way pet parents care for their beloved companions. As a Customer Service Representative at blithequark, you will be part of a talented team of passionate individuals who share a common goal: to provide outstanding care and wellness services to pet parents across the country. Our team is built on a culture of belonging, where every team member feels valued, recognized, and empowered to grow and succeed. **Why Join blithequark?** * Competitive pay and benefits that reflect your hard work and dedication * A supportive culture that values your skills, contributions, and commitment to excellence * Opportunities to grow and develop your career in a dynamic and fast-paced environment * A chance to make a real difference in the lives of pet parents and their furry friends * A flexible work environment that allows you to work from the comfort of your own home **What You'll Do:** As a Customer Service Representative at blithequark, you will be responsible for engaging directly with pharmacy customers who contact us for a variety of topics. This will primarily be via inbound calls and other communication platforms. Your key responsibilities will include: * Researching and problem-solving to determine appropriate solutions for customers and following up as needed to resolve issues * Going above and beyond to wow our customers and provide exceptional service * Adhering to high safety and regulatory standards while providing solutions to customers * Collaborating with internal teams to resolve complex customer issues and provide seamless support **What You'll Need:** To succeed in this role, you will need: * 1-2 years of experience working in a customer-focused environment * Excellent communication skills, both written and verbal * Ability to multi-task and think critically in a fast-paced environment * Flexibility to shift schedule and work overtime as needed * Ability to pass a background check for KY Rx Tech license * A commitment to delivering exceptional customer experiences and a passion for making a difference in the lives of pet parents **Essential Skills and Competencies:** * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and critical thinking skills * Ability to adapt to changing priorities and deadlines * Strong customer service skills, with a focus on delivering exceptional experiences * Ability to work independently and as part of a team **Preferred Qualifications:** * Experience working in a pet-related industry or with pet parents * Knowledge of pharmacy operations and regulations * Experience with customer relationship management (CRM) software * Certification in customer service or a related field **Career Growth Opportunities and Learning Benefits:** At blithequark, we are committed to helping our team members grow and develop their careers. We offer a range of training and development opportunities, including: * On-the-job training and mentorship * Online courses and certification programs * Opportunities for advancement and career growth * A supportive culture that encourages learning and development **Work Environment and Company Culture:** As a remote employee, you will have the flexibility to work from the comfort of your own home. Our team is built on a culture of belonging, where every team member feels valued, recognized, and empowered to grow and succeed. We are committed to providing a supportive and inclusive work environment that allows our team members to thrive. **Compensation, Perks, and Benefits:** We offer a competitive salary and benefits package, including: * Competitive pay and benefits that reflect your hard work and dedication * A comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching program * Paid time off and holidays * Opportunities for advancement and career growth **How to Apply:** If you are passionate about delivering exceptional customer experiences and making a difference in the lives of pet parents, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you! **Equal Opportunity Employer:** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform the job requirements, please contact us. **Contact Information:** If you have any questions regarding your application, please contact us at [insert email address]. We look forward to hearing from you! Apply for this job