Experienced Customer Service Representative – Delivering Exceptional Care and Service in a Fast-Paced Veterinary Environment at blithequark

Introduction to blithequark Imagine being part of a high-performing organization that is committed to delivering superior care and exceptional service to its clients. At blithequark, we pride ourselves on being one of the nation's leading operators of veterinary hospitals for companion animals, with over 450 hospitals across multiple states and a team of over 11,000 dedicated professionals, including more than 800 veterinarians. Our model is built around a partnership between our hospitals and the company, focusing on providing the highest quality medicine and service. We are now seeking an experienced Customer Service Representative to join our team and contribute to our mission of delivering outstanding care and service to our clients. Job Overview As a Customer Service Representative at blithequark, you will play a vital role in providing excellent customer service to our clients, both in-person and over the phone, even in high-stress situations. You will be responsible for managing lobby flow, addressing concerns, calming distressed owners, and scheduling appointments. Your exceptional customer service skills, combined with your ability to multitask and work accurately in a fast-paced environment, will make you an invaluable asset to our team. Key Responsibilities Provide excellent customer service in-person, over the phone, and during high-stress situations, ensuring that clients receive prompt and courteous assistance. Manage lobby flow, addressing concerns and calming distressed owners in a professional and empathetic manner. Schedule appointments and handle basic medical emergencies for pets and owners, ensuring safety and well-being. Assist with medication pickups, inquiries, and provide information about services and products, demonstrating a strong knowledge of our services and products. Input and manage data in practice management software, including billing and accounts, with a high degree of accuracy and attention to detail. Assist with retail sales, weighing pets, processing faxes, and maintaining records, demonstrating flexibility and a willingness to adapt to changing circumstances. Reconcile cash drawer and perform end-of-day duties for accurate financial transactions, ensuring that all financial transactions are handled accurately and efficiently. Qualifications and Skills To be successful in this role, you will need to possess a high school diploma or GED, or an equivalent combination of education, certification, training, and/or experience. You will also need to demonstrate knowledge of clerical procedures and the ability to organize files and records, as well as excellent customer service skills, providing courteous and prompt assistance to clients. In addition to these qualifications, you will need to possess accurate cash handling and cashiering abilities, strong multitasking skills with attention to detail, and flexibility in scheduling, including weekends and holidays. You will also need to be able to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds. Essential Qualifications High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience. Knowledge of clerical procedures and ability to organize files and records. Excellent customer service skills, providing courteous and prompt assistance. Accurate cash handling and cashiering abilities. Strong multitasking skills with attention to detail. Flexibility in scheduling, including weekends and holidays. Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds. Preferred Qualifications Previous experience in a customer-facing role, preferably in a veterinary or healthcare environment. Knowledge of practice management software and experience with data entry and management. Strong communication and interpersonal skills, with the ability to work effectively with clients, colleagues, and veterinarians. Ability to work in a fast-paced environment and adapt to changing circumstances. Strong problem-solving skills and ability to think critically. Career Growth and Development At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to training and development opportunities, including on-the-job training, workshops, and conferences. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional care and service to our clients. Work Environment and Company Culture Our work environment is fast-paced and dynamic, with a focus on delivering exceptional care and service to our clients. We pride ourselves on our company culture, which is built around a passion for animals, a commitment to excellence, and a focus on teamwork and collaboration. As a Customer Service Representative, you will be an integral part of our team and will play a vital role in shaping our company culture. Compensation and Benefits We offer a competitive compensation package, including a salary range that is commensurate with experience, as well as a range of benefits, including health, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of perks, including discounts on veterinary services, pet food, and supplies, as well as opportunities for professional development and growth. Conclusion If you are a motivated and compassionate individual who is passionate about delivering exceptional care and service to clients, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Representative. At blithequark, we are committed to excellence and are dedicated to providing the highest quality medicine and service to our clients. We look forward to hearing from you and exploring how you can contribute to our mission. blithequark is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V blithequark respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices. Apply for this job