Experienced Customer Service Representative – Custom Orders and Drop Shipments Specialist for a Dynamic and Growing Company

Welcome to blithequark: Where Customer Satisfaction Meets Career Growth Imagine working for a company that values its customers and employees equally, offering a fast-paced, friendly, and customer-focused environment where you can grow your career with stability and potential. At blithequark, we are dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our team as a Customer Representative, specializing in custom orders and drop shipments. With over 45 years of success backing us, we offer careers packed with potential, ensuring that our employees have the opportunities they need to thrive in their roles. About the Role: Customer Representative – Custom Orders As a Customer Representative at blithequark, you will be the liaison between our vendors and customers, ensuring that every custom and drop ship order is handled with care and attention to detail. Your primary goal will be to provide an exceptional customer experience, making sure that our customers love the service they receive from us. This role is based in our Kenosha Branch, located at 12355 Uline Way, Kenosha, WI 53144, and is an on-site position. Key Responsibilities: Guide and process customer inquiries regarding custom print and drop ship orders in a collaborative call center environment, utilizing world-class technology to ensure efficiency and effectiveness. Act as a liaison between customers and vendors via phone and email, monitoring orders to ensure timely production and delivery, and resolving any issues that may arise during the process. Develop a deep understanding of our products to provide effective solutions and exceptional customer service, addressing customer needs and ensuring their satisfaction. Review and edit customer artwork for custom orders to ensure it is production-ready, applying your knowledge of design principles and software to make necessary adjustments. Qualifications and Skills To be successful in this role, you will need to possess a combination of education, experience, and skills that align with our company's values and goals. Essential Qualifications: A high school diploma or equivalent is required; a Bachelor's degree is preferred, demonstrating your commitment to education and personal growth. At least 2+ years of relevant customer service experience, showcasing your ability to work with customers, understand their needs, and provide solutions that meet their expectations. Preferred Qualifications: Experience with Adobe Illustrator and Photoshop is preferred, as it will enable you to effectively review and edit customer artwork, ensuring that it meets our production standards. What We Offer: Benefits, Perks, and Growth Opportunities At blithequark, we believe in taking care of our employees, providing them with a comprehensive benefits package, perks, and opportunities for growth and development. Benefits: Complete health insurance coverage, ensuring that you and your family are protected and cared for. 401(k) with a 6% employer match that starts on your first day, helping you plan for your future and secure your retirement. Multiple bonus programs, recognizing and rewarding your hard work and contributions to the company's success. Paid holidays and generous paid time off, allowing you to rest, recharge, and pursue your interests. Tuition Assistance Program, supporting your ongoing education and professional development, and helping you achieve your career goals. Employee Perks: A café featuring affordable daily meal options from local restaurants, providing you with convenient and delicious dining choices. An on-site fitness center and beautifully maintained walking paths, encouraging you to prioritize your health and wellbeing. Best-in-class, clean, modern facilities, creating a comfortable and productive work environment that inspires collaboration and innovation. Our Culture and Values At blithequark, we are a family-owned company that values our employees and customers equally. We are committed to being a drug-free workplace and an EEO/AA Employer/Vet/Disabled, ensuring that everyone has an equal opportunity to succeed and grow with our company. With over 9,000 employees across 14 locations, we are North America's leading distributor of shipping, industrial, and packaging materials, and we're looking for talented individuals like you to join our team. Why Join blithequark? By joining blithequark, you will become part of a dynamic and growing company that offers stability, potential, and a commitment to customer satisfaction. You will have the opportunity to grow your career, develop new skills, and work with a talented team of professionals who share your values and passion for exceptional customer service. If you're looking for a challenging and rewarding role that offers a competitive benefits package, perks, and opportunities for growth, we encourage you to apply for this exciting opportunity to become a Customer Representative – Custom Orders at blithequark. How to Apply To apply for this role, please submit your application, including your resume and a cover letter, outlining your experience, skills, and qualifications. We look forward to hearing from you and exploring how you can contribute to the success of blithequark. Apply for this job