**Experienced Customer Service Representative (Contract) – Healthcare Industry Expert**

At arenaflex, we're revolutionizing the healthcare economy by providing high-quality and affordable care for all. Our innovative approach empowers employers to restructure their healthcare benefits, directing employees to higher-quality and lower-cost healthcare providers. This results in better health outcomes for patients and rewards doctors for practicing well, not performing more procedures. As a rapidly growing company backed by top-tier venture capital firms, we're seeking a talented Contract Customer Service Representative to join our team and make a meaningful impact. **About arenaflex** arenaflex is a dynamic and forward-thinking company that's transforming the healthcare industry. Our mission is to deliver exceptional care to all, and we're committed to creating a better healthcare system for everyone. With a strong focus on innovation, arenaflex is constantly pushing the boundaries of what's possible in healthcare. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this exciting journey. **Job Summary** As a Contract Customer Service Representative at arenaflex, you'll play a vital role in engaging with our members to help them find the right healthcare for their needs, understand how our program works, and assist them in getting their eligible claims paid. This role requires a passion for helping people, a proactive problem-solving approach, and a commitment to delivering exceptional service via phone, chat, and email. You'll become an expert on arenaflex's product, operations, and the needs of our members, ensuring that our members receive the highest level of support and care. **Responsibilities** * Delivering amazing service to our members via phone, chat, and email, offering education and guidance to help them understand and utilize their benefit as well as helping them find the right provider for their needs * Following documented best practices for handling member inquiries, suggesting process improvements as you identify them * Managing and organizing workload using arenaflex's platform and tools, including Zendesk and G Suite * Triaging and escalating complex and urgent member care needs * Retaining detail-oriented working knowledge of employer health benefits and insurance * Relaying member feedback to leadership teams to improve arenaflex's solution **Candidate Profile** * A passion for helping people solve their problems with an ability to think creatively and empathetically * Experience working in a customer-facing environment with demonstrated experience staying calm under pressure * Excellent written and verbal communication skills * A high level of process-orientation, digital organization, and resourcefulness * A desire to work in a rapidly evolving startup environment, comfortable with some ambiguity * A desire to be a part of our mission to improve the healthcare system * Enthusiasm for a role with room for growth * A quiet and distraction-free work environment with reliable internet connection (ability to hard wire if needed strongly preferred) * A bachelor's degree is preferred but not required **What We Offer** * Competitive hourly rate of $17-19/hour * Opportunity to work with a dynamic and innovative company that's transforming the healthcare industry * Collaborative and supportive team environment * Professional development and growth opportunities * Flexible work arrangements, including remote work options * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching program * Paid time off and holidays * Access to cutting-edge technology and tools **Work Environment and Culture** At arenaflex, we value diversity, equity, and inclusion in the workplace. We're committed to creating a culture that's inclusive, respectful, and supportive of all employees. Our team is passionate about making a difference in the healthcare industry, and we're looking for like-minded individuals to join us on this exciting journey. **How to Apply** If you're a motivated and customer-focused individual who's passionate about making a difference in the healthcare industry, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll review your qualifications and experience. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. **Accommodations for Qualified Individuals with Disabilities** arenaflex is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [[email protected]](mailto:[email protected]). **Beware of Job Scam Fraudsters** arenaflex's recruiters use [arenaflex.com]( email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams, and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be a arenaflex recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement and to [[email protected]](mailto:[email protected]). Apply for this job