**Experienced Banking Customer Service Representative – Deliver Exceptional Customer Experiences at arenaflex**

At arenaflex, we're not just a company – we're a community of passionate individuals dedicated to creating unforgettable experiences for our customers and each other. As a global leader in the customer experience (CX) industry, we're proud to be the driving force behind the best experiences for 750 of the world's leading and digital-first brands. With 170,000 associates across the globe, we're committed to delivering a seamless experience to customers in the moments that matter. We're seeking talented and customer-focused Banking Customer Service Representatives to join our team of incredible people. If you're ready to take your career to the next level and make a meaningful impact, we invite you to explore this exciting opportunity. **Why arenaflex?** At arenaflex, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Our modernized application technology benefits our customers and you, making our call center jobs surprising and engaging. **Work with Us and You'll Enjoy:** * Competitive pay: $16.00/hr (with a $15.00/hr training rate) * 100% paid professional training to help you grow and succeed * Comprehensive health benefits, including medical, dental, and vision insurance * Employee Assistance Program (EAP) to support your well-being * 401(k) retirement plan with company match to secure your future * Employee discounts to help you save and enjoy * Referral bonuses to reward your network * Everbetter wellness program to promote your physical and mental health * Internal Mobility opportunities to help you advance your career (84% of our managers are promoted within) **Location Requirements:** To ensure seamless communication and collaboration, we require our Banking Customer Service Representatives to reside within 50 miles of our Knoxville, TN location. **Core Responsibilities:** As a Banking Customer Service Representative at arenaflex, you'll be responsible for: * Handling inbound service calls with a focus on delivering exceptional customer satisfaction through voice and/or email communications * Navigating through multiple systems to resolve customer inquiries and issues * Ongoing training and skill development to stay up-to-date with industry trends and best practices * Assisting customers with any possible fraudulent activity on their credit and/or debit card accounts * Ensuring proper security procedures are followed on all calls * Prioritizing customer retention and offering additional cross-sales products to customers when applicable **Qualifications:** To succeed in this role, you'll need: * Strong communication skills, including the ability to navigate between screens while assisting customers * Problem-solving with a can-do attitude and a willingness to learn and adapt * A passion for advancing your career with a reliable company * The ability to work effectively in a team environment as well as independently * Must be 18 years of age * High school diploma (or GED equivalent) **About arenaflex:** arenaflex is a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We're the team behind the best experiences for 750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. **Supporting 9 million customer conversations every day in 60 languages across 45 countries, arenaflex combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.** **Get to know us at [www.arenaflex.com]( and connect with us on Facebook, LinkedIn, and Twitter.** **EEO:** arenaflex is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. **Job Type:** Full-time **Pay:** From $16.00 per hour **Benefits:** * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance **Experience level:** 1 year **Work setting:** Remote **Work Location:** Remote If you're ready to join a dynamic and customer-focused team, apply now to become an Experienced Banking Customer Service Representative at arenaflex. Apply for this job