Experienced Customer Service Representative - Construction Industry Focus

Join Jerezee Construction as a Customer Service Representative and Elevate Client Experiences At Jerezee Construction, we're passionate about delivering exceptional customer service and building lasting relationships with our clients. As a leader in the construction industry, we understand the importance of providing top-notch support to our valued customers. If you're a skilled communicator with a customer-centric mindset, we invite you to join our dynamic team as a Customer Service Representative. About Us Jerezee Construction is a reputable construction company dedicated to providing high-quality services to our clients. Our team is comprised of experienced professionals who share a common goal: to deliver outstanding results and exceed client expectations. We're committed to fostering a positive and inclusive work environment that encourages collaboration, innovation, and growth. Key Responsibilities As a Customer Service Representative at Jerezee Construction, you'll serve as the primary point of contact for our clients, providing exceptional support and ensuring their needs are met. Your key responsibilities will include: Client Interaction: Respond to client inquiries via phone, email, and in-person meetings, providing timely and professional support to address their concerns and questions. Problem Resolution: Act as a liaison between clients and internal departments to resolve issues and challenges that arise during projects. Take ownership of client concerns, escalate as needed, and follow up to ensure satisfactory resolution. Project Support: Provide administrative support to project managers and field staff, including coordinating schedules, preparing documents, and updating project records. Stay up-to-date on project timelines and milestones to ensure client expectations are met or exceeded. Customer Feedback: Gather feedback from clients on their experience working with Jerezee Construction, including satisfaction levels, areas for improvement, and suggestions for future projects. Analyze feedback to identify trends and opportunities for enhancing the customer experience. Documentation and Reporting: Maintain accurate records of client interactions, project details, and relevant documentation. Generate reports as needed to track client satisfaction, monitor project progress, and identify areas for improvement. Qualifications and Skills To succeed as a Customer Service Representative at Jerezee Construction, you'll need: Essential Qualifications Strong communication skills, both verbal and written, with the ability to effectively interact with clients and internal stakeholders. Excellent interpersonal skills and a customer-centric mindset, with a focus on delivering exceptional customer service. Ability to multitask and prioritize in a fast-paced environment, with strong organizational skills and attention to detail. Preferred Qualifications Previous experience in customer service or a related field, with a proven track record of delivering outstanding results. Knowledge of the construction industry, with an understanding of industry-specific terminology and practices. Skills and Competencies To excel in this role, you'll need to possess the following skills and competencies: Effective communication and interpersonal skills Customer-centric mindset with a focus on delivering exceptional service Strong problem-solving and conflict resolution skills Ability to multitask and prioritize in a fast-paced environment Attention to detail and strong organizational skills Proficient in CRM software and other customer service tools Career Growth Opportunities and Learning Benefits At Jerezee Construction, we're committed to supporting the growth and development of our team members. As a Customer Service Representative, you'll have opportunities to: Develop your skills and expertise in customer service and construction industry practices Take on additional responsibilities and contribute to the growth and success of the company Participate in training and development programs to enhance your knowledge and skills Collaborate with cross-functional teams to drive business results and improve customer satisfaction Work Environment and Company Culture At Jerezee Construction, we pride ourselves on our positive and inclusive company culture. As a remote Customer Service Representative, you'll enjoy: A flexible work schedule with the ability to work from home A collaborative and dynamic work environment with opportunities for growth and development A culture that values and supports work-life balance Access to a range of benefits and perks, including 401(k), dental insurance, health insurance, paid time off, and vision insurance Compensation and Benefits We're offering a competitive salary range of $39,468.00 - $43,964.00 per year, depending on experience. In addition to a comprehensive benefits package, you'll enjoy: A flexible schedule with the ability to work from home Opportunities for professional growth and development A collaborative and dynamic work environment A culture that values and supports work-life balance Join Our Team If you're a skilled communicator with a passion for delivering exceptional customer service, we invite you to join our team as a Customer Service Representative. Apply now to become a part of Jerezee Construction and help us build lasting relationships with our clients. Apply Job! Apply for this job