**Experienced Customer Service Representative – Chat Support Specialist (Remote)**

At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Support Specialist, Chat, you'll play a vital role in creating strong communication pathways between arenaflex and its customers, providing top-notch support and guidance to help them find the perfect solution. If you're a customer-centric individual with a passion for delivering outstanding service, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to thrive in today's fast-paced world. With a commitment to excellence and a passion for customer satisfaction, we're dedicated to building long-lasting relationships with our customers and partners. As a remote Support Specialist, Chat, you'll be an integral part of our team, working closely with our sales, marketing, operations, and business-to-business departments to ensure seamless customer experiences. **Key Responsibilities** As a Support Specialist, Chat, you'll be responsible for: * Responding to all inbound sales leads from current and potential customers, providing superior tire knowledge and technical assistance to finalize and close the sale. * Proactively making outbound contacts to current and potential customers to identify opportunities to increase tire sale revenues. * Meeting or exceeding individual and department KPIs and performance goals by uncovering customers' needs and offering exceptional sales and service to close the sale. * Listening and learning our products to become a subject matter expert and voice for our brand. * Effectively managing change related to promotional offerings, new products, technology, processes, and systems. * Handling inbound live chat sessions from online customers, verifying customer account information and order information. * Consistently responding to all client questions and comments with correct grammar and punctuation via chat with complete and correct information. * Processing online orders, returns, replacements, adjustments, warranties, and installations, tracking deliveries, installation, inventory, pricing, and ensuring all customers' needs are met. * Managing customer issues, ensuring 100% customer satisfaction, including telephone and email follow-up, understanding and resolving customer questions, concerns, issues, and needs, and maintaining positive relationships with customers post-order to gauge satisfaction, solicit feedback, and meet any additional needs. * Working with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction. **Essential Qualifications** To succeed in this role, you'll need: * A minimum of 1 year of contact center experience, with at least 6 months of chat and sales experience. * Experience with inbound and outbound product and service sales. * Demonstrated ability to navigate computer programs, chat applications, programs, and systems that support the initiatives of the contact center. * A high school diploma/GED, with an associate's or bachelor's degree or equivalent experience preferred. * Proven ability to help customers and provide customer service. * Adaptability and dependability, with a proven ability to follow through on tasks and adhere to flexible work schedules and shifts. * Clear and concise written and oral communication skills, with the ability to address customer needs through written and oral mediums. * Technical savvy and ability to learn and navigate computer systems. * Ability to quickly build and develop open, honest, and friendly rapport with customers to move through and solve customer challenges. * Bilingual ability to fluently speak and write in Spanish is a bonus. * Prior experience in the tire or automotive industry is a bonus. * Prior experience working in a remote environment is a bonus. **Preferred Qualifications** While not required, the following qualifications are highly desirable: * Experience working in a fast-paced environment with multiple priorities and deadlines. * Proven ability to work independently and as part of a team. * Strong problem-solving and analytical skills. * Ability to multitask and prioritize tasks effectively. * Experience with CRM software and other customer service tools. **Working Conditions and Physical Effort** As a remote Support Specialist, Chat, you'll need to: * Be able to sit for long periods of time. * Talk through the computer for many meetings and one-to-one conversations. * Continuously view a computer monitor and enter data. * Travel as necessary (<10%). **Benefits and Perks** As a valued member of the arenaflex team, you'll enjoy: * A competitive hourly rate of $19.50 per hour. * 40 hours of work per week. * A comprehensive benefits package, including: + 401(k) matching. + Dental insurance. + Flexible schedule. + Health insurance. + On-the-job training. + Paid time off. + Referral program. + Vision insurance. * The opportunity to work from home and enjoy a healthy work-life balance. **Shift Availability** We're open to discussing flexible scheduling options, but prefer candidates who are available to work: * Day shift. * Evening shift. * Morning shift. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story and learn more about your qualifications! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job