**Experienced Customer Service Representative - Cargo Agent (Customer Service Agent) - blithequark BOS**

Are you passionate about delivering exceptional customer experiences and working in a fast-paced environment? Do you have a strong desire to advance your career in a dynamic and supportive team? If so, we invite you to join blithequark as a Cargo Agent (Customer Service Agent) at our Boston (BOS) location. At blithequark, we are committed to providing our customers with the highest level of service and ensuring that their cargo is transported safely and efficiently. As a Cargo Agent, you will play a vital role in achieving this mission by interacting directly with customers face-to-face and over the phone. This entry-level customer service agent position offers a unique opportunity to develop your skills and advance your career in a supportive and inclusive environment. **Key Responsibilities:** * Provide exceptional customer service to customers face-to-face and over the phone, ensuring that their needs are met and exceeded. * Process and manage cargo shipments, including handling customer inquiries, resolving issues, and providing accurate information. * Collaborate with internal teams to ensure seamless communication and efficient cargo handling. * Maintain accurate records and reports, adhering to blithequark's quality and safety standards. * Participate in ongoing training and development programs to enhance your skills and knowledge. * Work collaboratively with colleagues to achieve team goals and objectives. **Benefits and Perks:** At blithequark, we believe that our people are our greatest asset. That's why we offer a comprehensive benefits package designed to support your physical, emotional, and financial well-being. Some of the benefits and perks you can expect include: * Competitive salary and performance incentives * 401(k) with generous company contributions up to 9% * Paid time off, including vacation, holidays, and paid personal time * Comprehensive health benefits, including medical, dental, vision, short-term and long-term disability, and life insurance * Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, and subsidized back-up care * Holistic wellbeing programs, including access to an employee assistance program, free financial coaching, and extensive resources supporting mental health * Domestic and international space-available flight privileges for employees and eligible family members * Career development programs to achieve your long-term career goals * Worldwide partnerships to engage in community service and innovative goals focused on sustainability and reducing our carbon footprint * Business Resource Groups to connect employees with common interests and promote inclusion * Recognition rewards and awards through the platform Unstoppable Together * Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks **What You Need to Succeed:** To be successful in this role, you will need to possess the following minimum qualifications: * Consistently prioritize the safety and security of yourself, others, and personal data * Embrace diverse people, thinking, and styles * Possess a high school diploma, GED, or high school equivalency * Be at least 18 years of age and have authorization to work in the United States * Have a valid driver's license * Possess basic digital literacy * Ability to frequently lift tools, supplies, or items weighing up to and including 50 pounds * Pass a physical ability test (PAT) * Must wear required company-approved Personal Protective Equipment (PPE) **What Will Give You a Competitive Edge:** While the minimum qualifications are essential, having the following preferred qualifications will give you a competitive edge: * Previous cargo freight and warehouse operations experience * Typing/computer skills **Work Environment and Company Culture:** At blithequark, we pride ourselves on our inclusive and supportive company culture. Our team is passionate about delivering exceptional customer experiences and working together to achieve our mission. As a Cargo Agent, you will have the opportunity to work in a fast-paced environment with a dynamic team of professionals who are dedicated to excellence. **Compensation and Perks:** The starting pay for this role is $21.85 per hour, with additional pay increases occurring regularly through 10.5 years. You will also have access to a comprehensive benefits package, including health insurance, retirement plans, and paid time off. **How to Apply:** If you are passionate about delivering exceptional customer experiences and advancing your career in a dynamic and supportive team, we invite you to apply for this exciting opportunity. Please visit our website to learn more about this role and submit your application. **Join the blithequark Team:** At blithequark, we are committed to providing our customers with the highest level of service and ensuring that their cargo is transported safely and efficiently. As a Cargo Agent, you will play a vital role in achieving this mission and have the opportunity to develop your skills and advance your career in a supportive and inclusive environment. Join our team today and start your journey to success! Apply for this job