Experienced Customer Service Representative – Airport Ticket and Gate Agent for Delivering Exceptional Travel Experiences at blithequark

Introduction to blithequark and the Role Imagine being part of a dynamic team that is dedicated to providing world-class service to every customer, every time. At blithequark, our mission is to make every customer feel like the most valued person, and we are looking for talented and passionate individuals to join our team as Customer Service Agents. As a Customer Service Agent at blithequark, you will play a central role in demonstrating our commitment to our customers by making their travel experience as smooth and pleasant as possible. Our brand is critical to our continued success, and as a Customer Service Agent, you will be key in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work. Key Responsibilities As a Customer Service Agent at blithequark, you will be responsible for delivering exceptional customer service to our customers. Your key responsibilities will include: Greeting customers and guiding them through the ticketing and baggage check-in process Using computers to sell, print, and reissue tickets Managing the check-in process to ensure that customers have the proper travel documentation Tagging baggage and performing lifting tasks that involve transferring baggage from scales to conveyor belts Practicing safety-conscious behaviors in all operational processes and procedures Assisting customers with routing, trip planning, and gate boarding Using computers to assist customers with seat availability and making gate announcements regarding the boarding process, flight status, and baggage handling Operating jet ways and managing the boarding process Work Schedule and Environment As a Customer Service Agent at blithequark, you will be scheduled to work a shift between 20 to 40 hours per week. You will be required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information. You may also be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. This position requires standing for long periods of time and frequently lifting bags or items weighing up to and including 50 pounds. Compensation and Benefits The starting pay for this role is $16.55 per hour, with regular pay increases up to a maximum of $35.26 per hour. At blithequark, we offer a range of benefits and perks to help our employees succeed, including: Competitive compensation and benefits package Opportunities for career growth and development A dynamic and supportive work environment Recognition and reward programs Access to training and development programs What You Need to Succeed To be successful in this role, you will need: A high school diploma, GED, or high school equivalency To be at least 18 years of age To be proficient in English and Spanish Strong verbal and written communication skills Basic computer skills To be able to frequently lift bags or items weighing up to and including 50 pounds To be willing to work a fixed and/or rotating schedule, including afternoons, evenings, weekends, and holidays To be authorized to work in the US What Will Give You a Competitive Edge While there are no preferred qualifications for this role, having previous experience in customer service or a related field can be beneficial. Additionally, having a strong understanding of the travel industry and being able to work well in a fast-paced environment can also be advantageous. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Service Agent, you will have access to training and development programs, as well as opportunities for career advancement. You will also be part of a dynamic and supportive team that is dedicated to providing exceptional customer service. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. We are a team-oriented organization that values diversity, equity, and inclusion. We are committed to creating a work environment that is supportive, respectful, and empowering, and we strive to make every employee feel valued and appreciated. Conclusion If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Customer Service Agent position at blithequark. As a Customer Service Agent, you will be part of a dynamic team that is dedicated to providing exceptional customer service, and you will have the opportunity to grow and develop in your career. Don't miss out on this exciting opportunity to join our team and help us deliver world-class service to our customers. Apply for this job