**Experienced Customer Service Representative – Airport Operations and Customer Experience**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our passengers' expectations. As an Airport Customer Service Agent, you'll play a vital role in ensuring our customers receive top-notch service, making their travel experience seamless and enjoyable. If you're passionate about providing world-class customer service, enjoy working in a fast-paced environment, and are eager to grow your career, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions in the travel industry. With a strong commitment to customer satisfaction, we strive to create memorable experiences for our passengers. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks. **Responsibilities** As an Airport Customer Service Agent, you'll be the face of arenaflex, interacting with customers, resolving issues, and providing assistance with their travel needs. Your responsibilities will include: * Assisting passengers with their baggage pick-up and resolving issues related to delayed, lost, or damaged items * Utilizing computer software to track and catalog luggage, ensuring accurate and efficient processing * Handling customer interactions with class, professionalism, and efficiency, providing solutions to their concerns * Performing other related duties as assigned, utilizing your skills and experience to contribute to the team's success * Lifting, carrying, pushing, and pulling items of 70 pounds and/or more regularly, and repetitively lifting weights of 40 to 50 pounds on raised surfaces **Basic Qualifications** To be successful in this role, you'll need to meet the following basic qualifications: * Be a local (in-state) resident * Hold a High School diploma or GED * Possess a valid In-State Driver's License * Pass a pre-employment drug screen * Pass up to a 10-year background check * Be at least 18 years of age * Have the authorization to work in the United States as defined by the Immigration Reform Act of 1986 * Complete ramp and SIDA training to obtain airport authority identification security * Be able to carry heavy items up and down jetway stairs * Be alert to moving vehicles or aircraft and use radio equipment **Preferred Qualifications** While not required, the following qualifications will make you a strong candidate for this role: * Previous customer service experience, particularly in a fast-paced environment * Knowledge of airport operations and procedures * Ability to work in a team environment and provide excellent communication skills * Familiarity with computer software and technology **Skills and Competencies** To succeed in this role, you'll need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and multitask * Strong problem-solving and conflict resolution skills * Ability to lift, carry, push, and pull items of 70 pounds and/or more regularly * Familiarity with computer software and technology * Ability to work in a team environment and provide excellent customer service **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As an Airport Customer Service Agent, you'll have opportunities to: * Develop your customer service skills and knowledge of airport operations * Participate in training programs and workshops to enhance your skills and competencies * Take on additional responsibilities and contribute to the team's success * Pursue career advancement opportunities within the company **Work Environment and Company Culture** As an Airport Customer Service Agent, you'll work in a fast-paced environment, interacting with customers and resolving issues. You'll be part of a dynamic team that's passionate about delivering exceptional customer service. Our company culture is built on the values of: * Customer satisfaction * Teamwork and collaboration * Innovation and continuous improvement * Respect and inclusivity **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * $16.25 per hour * 401(k) plan with matching * Flexible schedule * Paid time off * Opportunities for career advancement and professional growth **Schedule** As a part-time employee, you'll work a variety of shifts, including: * 4-hour shifts * Day shifts * Evening shifts * Morning shifts * Weekends as needed **Work Location** You'll work in person at our airport location, interacting with customers and resolving issues. **How to Apply** If you're passionate about delivering exceptional customer service and are eager to grow your career, we want to hear from you! Apply now to join our team at arenaflex and become a part of our commitment to customer satisfaction. Apply Now! Apply for this job