Experienced Customer Service Representative – Airport Customer Experience and Travel Support Specialist at blithequark

Introduction to blithequark There has never been a more exciting time to join blithequark. We are on a journey towards becoming the best in the industry, and our shared purpose – Connecting people and uniting the world – is about more than just getting people from one place to another. It also means that as a global organization that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live, and operate, and we can only do that with a truly diverse and inclusive workforce. Our careers encompass competitive benefits packages aimed at keeping you happy, healthy, and well-traveled. From employee-run "business resource organization" groups to world-class benefits, 401k, and privileges like space-available travel, blithequark is indeed a one-of-a-kind place to work. Are you ready to travel the world and be part of a dynamic team that values your contributions and supports your growth? Job Overview We are seeking an experienced and passionate Customer Service Representative to join our team at blithequark. As the face of our customer, you will be responsible for crafting meaningful connections and creating an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, supporting them with ticketing and luggage, greeting customers as they begin and end their journey, and doing it with a smile. Your role will be critical in providing a positive, professional, confident, and insightful experience to help solve customer travel problems and make their journey memorable. If you are a team player with excellent communication skills, a passion for delivering exceptional customer service, and a strong ability to work in a fast-paced environment, we encourage you to apply for this exciting opportunity. Key Responsibilities Interacting with customers in a kind and helpful manner to craft memorable experiences and build customer loyalty and commitment Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we've inconvenienced a customer Working every day with a safety mentality by ensuring we hold ourselves and each other to the very highest standards Navigating challenges by being consistent but adaptable, retaining composure, and managing issues without taking customer frustration personally Collaborating with others, supporting your colleagues, and helping them achieve success with new processes and technologies Essential Qualifications High school diploma, GED, or equivalent Minimum of 18 years old Comfortable working with computers, mobile devices, and new technologies Physical ability to stand and walk for an 8-hour shift, as well as carry and handle luggage Able to obtain a SIDA badge and meet airport requirements for badging Legally eligible to work in the USA without sponsorship Able to meet the company attendance requirements and uniform and appearance standards Preferred Qualifications Previous experience in customer service, preferably in the airline or travel industry Strong knowledge of airport operations and procedures Ability to speak multiple languages Experience working in a fast-paced, dynamic environment Strong problem-solving and conflict resolution skills What We Offer At blithequark, we offer a competitive salary range of $27-$35 per hour, as well as a range of benefits and perks to support your well-being and career growth. These include: Opportunities for overtime and the ability to trade shifts to work a flexible schedule Phenomenal benefits, including 401(k), pension plan, health insurance, and an employee assistance plan for you and your family Build your career: the opportunity to learn and grow into leadership roles with over half of our leaders starting within the operation Up to $27.00 per hour: seniority-based pay raises with additional compensation for shift differential and overtime Travel privileges: fly blithequark for free – domestic and international – and bring your friends and family too! Career Growth and Development At blithequark, we are committed to supporting the growth and development of our employees. We offer a range of training and development programs to help you build your skills and advance your career. These include: Leadership development programs to help you build your leadership skills and advance into management roles Training and development programs to help you build your technical skills and stay up-to-date with industry trends Mentorship programs to connect you with experienced colleagues who can provide guidance and support Opportunities to work on special projects and initiatives to help you build your skills and gain new experiences Work Environment and Company Culture At blithequark, we are proud of our diverse and inclusive workplace culture. We believe that our employees are our greatest asset, and we are committed to creating a work environment that is supportive, inclusive, and respectful. We offer a range of programs and initiatives to support our employees, including: Employee resource groups to connect you with colleagues who share similar interests and backgrounds Diversity and inclusion training programs to help you build your awareness and skills Wellness programs to support your physical and mental health Recognition and reward programs to recognize and reward your contributions and achievements Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Representative, you will play a critical role in creating memorable experiences for our customers and helping to build a positive and supportive work environment. Don't miss out on this opportunity to join a dynamic and growing organization and take your career to new heights. Apply now to become a part of the blithequark team! 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