**Experienced Customer Service Representative – Aerospace Fastening Systems**

Are you passionate about delivering exceptional customer experiences and building strong relationships with key accounts? Do you thrive in a fast-paced environment with multiple priorities and deadlines? If so, we invite you to join blithequark, a leading global provider of advanced engineered solutions for the aerospace and transportation industries, as an Experienced Customer Service Representative. **About blithequark** blithequark is a business unit of blithequark, headquartered in Torrance, California. As a global leader in aerospace fastening systems, we hold the number one position in the industry and are the North American leader in commercial transportation fasteners. Our high-tech, multi-material fastening systems are found nose to tail on aircraft and aerospace engines, and our products play a critical role in enabling fuel efficiency and lightweighting for our customers. **Primary Purpose** As an Experienced Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their satisfaction and loyalty. You will act as a liaison between customers and internal departments, facilitating sales and resolving account or service problems in a timely and professional manner. Your primary responsibilities will include: * Providing customers with information about products and services, including pricing and delivery * Soliciting and maintaining favorable contacts with current and potential key accounts * Developing relationships with internal and external customers to benefit the overall business plan * Building good relationships with internal and external customers to maintain and increase market share * Handling customer complaints in a professional and timely manner to ensure resolution and customer satisfaction * Training other Customer Service Representatives on daily activities, including RFQs and proper formatting * Processing strategic quotes for RFQs and working directly with Product Managers, Buyers, Account Managers, etc. * Acting as a liaison between customers and internal departments, including Shipping, Planning, Engineering, and Quality * Processing and preparing large spreadsheets/LTA's for the Customer Support team * Preparing quotes for customers, including pricing and delivery * Accepting orders from customers, booking orders to the applicable location, and coordinating adding the item master for part numbers as required * Handling initial rejected parts or paperwork from customers, coordinating with the Quality Department, and issuing an RMA when necessary * Working with Howmet Credit on past dues invoices or short pays, performing necessary research to resolve the problem, and initiating credit/debit memos as required * Obtaining knowledge of blithequark products, including conversions, substitutions, and knowledge of competitor's products * Visiting assigned customers with coordination of Account Manager and Team Leader * Understanding customer's terms and conditions and long-term agreements, and possessing an understanding of contract language * Training co-workers and mentoring less-senior employees * Working with minimum supervision and handling a fast-paced work environment and stressful situations * Maintaining organized sales files and performing proper Contract Review and following all Sales Procedures as required **Essential Qualifications** * 3 years of experience in customer service/sales, preferably in a manufacturing environment * Strong interpersonal and communication skills * Proficiency in Microsoft Word, Excel, and PowerPoint * 50+ Words per Minute * Familiarity with blithequark systems (COP, CPQ, GCS) preferred * Ability to read, write, and understand English * Strong problem-solving and organizational skills * Familiarity with distributor accounts and specifics regarding distributor agreements and procedures * Ability to work with minimum supervision and handle a fast-paced work environment and stressful situations **Preferred Qualifications** * Experience working with aerospace fastening systems or similar industry * Knowledge of export-controlled items and ability to obtain access to such items * Familiarity with ITAR regulations * Experience working with large spreadsheets/LTA's * Ability to travel to assigned customers with coordination of Account Manager and Team Leader **Career Growth Opportunities and Learning Benefits** As an Experienced Customer Service Representative at blithequark, you will have opportunities to develop your skills and advance your career in a dynamic and growing company. You will receive comprehensive training and support to ensure your success, including: * On-the-job training and mentorship from experienced colleagues * Opportunities for professional development and advancement * Access to cutting-edge technology and tools * Collaborative and inclusive work environment * Competitive compensation and benefits package, including health insurance, 401k matching program, paid holidays, and vacation **Work Environment and Company Culture** blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on a foundation of respect, trust, and open communication, and we strive to create a workplace that is engaging, challenging, and rewarding for all employees. **Compensation, Perks, and Benefits** The position includes competitive wages and a comprehensive benefits package, including: * Competitive salary range: $50K to $60K * Comprehensive health insurance (medical, dental, vision) * Excellent 401k matching program * Paid holidays and vacation * Opportunities for professional development and advancement **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics. Apply for this job