**Experienced Lead Retail Customer Service Associate – Delivering Exceptional Customer Experiences at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark as an Experienced Lead Retail Customer Service Associate. In this role, you will be the face of our brand, providing expert guidance and support to customers while driving sales and revenue growth. **About blithequark** At blithequark, we are committed to delivering market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our team of dedicated professionals is passionate about providing exceptional service, and we are seeking like-minded individuals to join our ranks. **Job Summary** As an Experienced Lead Retail Customer Service Associate, you will be responsible for delivering a positive customer experience to all customers, providing expert guidance and support, and driving sales and revenue growth. You will work closely with our team to ensure that every customer leaves our store feeling valued and satisfied. Your exceptional communication skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our team. **Key Responsibilities** * Deliver a positive customer experience to all customers, providing expert guidance and support * Provide pricing information, recommend FedEx Office products and services, and take customer orders * Manage production flow to ensure all production orders are done right and on time * Take lead responsibility for digital imaging, scheduling, and running black and white or color production on full-service orders * Set up complex orders and perform multiple tasks at the same time * Ensure quality during and after the production process * Communicate effectively with customers, vendors, and other team members * Coordinate pick-up and delivery of customer orders * May provide leadership to team members on an assigned shift * Assist in the training of store team members * Collate, sort, and organize customer orders * Operate the Point of Sale terminal (POS), handle financial transactions, and make change * Complete required financial paperwork and may assist with financial reporting * Follow instructions of supervisors and assist other team members in performing store functions * Follow blithequark standard operating procedures as well as adhere to legal, HR, safety, and security policies and procedures * Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates * Ensure quality customer service is given to customers by providing packaging services and offering information about company products and services * Offer assistance to customers by suggesting appropriate shipping methods and maintaining inventory of shipping supplies * Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels **Essential Qualifications** * High school diploma or equivalent education * 2+ years of specialized experience * Excellent verbal and written communication skills * Ability to stand during entire shift, excluding meal and rest periods * Ability to move and lift 55 pounds * Ability, on a consistent basis, to bend/twist at the waist and knees * Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members * Ability, on a consistent basis, to perform work activities requiring cooperation and instruction * Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure * Ability, on a consistent basis, to maintain attention and concentration for extended periods of time * Ability, on a consistent basis, to work with minimal supervision * Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the blithequark business **Preferred Qualifications** * Experience in a retail or customer service environment * Knowledge of blithequark products and services * Ability to work in a team environment * Strong problem-solving and analytical skills * Ability to adapt to changing priorities and deadlines * Strong communication and interpersonal skills **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our team members grow and develop their careers. As an Experienced Lead Retail Customer Service Associate, you will have opportunities to: * Develop your leadership skills and take on additional responsibilities * Participate in training and development programs to enhance your skills and knowledge * Collaborate with other team members to achieve business objectives * Contribute to the development of new products and services * Participate in quality improvement initiatives to drive business excellence **Work Environment and Company Culture** At blithequark, we pride ourselves on our positive and supportive work environment. Our team is passionate about delivering exceptional customer experiences, and we are committed to creating a culture that values: * Collaboration and teamwork * Continuous learning and development * Innovation and creativity * Quality and excellence * Diversity and inclusion **Compensation, Perks, and Benefits** As an Experienced Lead Retail Customer Service Associate at blithequark, you will receive a competitive salary and benefits package, including: * Competitive hourly rate * Opportunities for bonuses and incentives * Comprehensive health and wellness benefits * Paid time off and holidays * Opportunities for career growth and development * Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for the Experienced Lead Retail Customer Service Associate role at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. blithequark will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected]. blithequark will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here Apply for this job