**Experienced Customer Service Representative 2nd Shift – Delivering Exceptional Support in a Fully Remote Environment**

At blithequark, we're passionate about providing top-notch customer service and support to our valued customers. As a leading provider of quality food products and supplies for over 30 years, we've built a reputation for reliability, timeliness, and exceptional service. We're now seeking a dedicated and customer-focused individual to join our Customer Service team as a Customer Service Representative 2nd Shift. **About blithequark** blithequark has been a trusted name in the food service industry for decades, delivering directly to businesses and homes across the country. Our commitment to customer satisfaction and support has earned us a loyal customer base, and we're proud to offer a fully remote work environment that allows our team members to work from the comfort of their own homes. With a focus on innovation, quality, and customer-centricity, we're always looking for talented individuals who share our passion for delivering exceptional service. **Position Overview** As a Customer Service Representative 2nd Shift, you'll play a vital role in ensuring our customers receive the highest level of support and service. You'll be the face of blithequark, providing prompt, professional, and efficient customer support via phone, email, and live chat. Your expertise in customer service software, such as Zendesk, will enable you to manage and track customer interactions, tickets, and follow-up actions with ease. **Key Responsibilities** As a Customer Service Representative 2nd Shift, your key responsibilities will include: * Providing prompt, professional, and efficient customer support via phone, email, and live chat. * Handling customer inquiries, orders, and complaints, ensuring resolution in a timely and satisfactory manner. * Utilizing Zendesk to manage and track customer interactions, tickets, and follow-up actions. * Collaborating with internal teams (sales, logistics, etc.) to resolve customer issues and ensure a smooth experience. * Maintaining knowledge of our product offerings, services, and promotions to assist customers effectively. * Assisting with order processing, returns, and refunds as needed. * Identifying opportunities to improve processes and customer satisfaction. **Qualifications** To succeed in this role, you'll need: * Previous experience in a customer service role, preferably within e-commerce or food service industries. * Experience with Zendesk or other customer service software. * Excellent communication skills, both verbal and written. * Strong problem-solving skills and ability to handle challenging customer situations with patience and professionalism. * Ability to multitask and manage time efficiently in a fast-paced environment. * High attention to detail and commitment to delivering quality service. * Proficiency in basic computer applications (e.g., Microsoft Office Suite). **Benefits** As a valued member of our team, you'll enjoy: * A fully remote work environment, allowing you to work from the comfort of your own home. * A competitive salary and benefits package, including a 401(k) matching program. * Opportunities for growth and development within the company. * A collaborative and supportive team culture that values open communication and teamwork. **Work Environment and Culture** At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team members are encouraged to share their ideas, take ownership of their work, and collaborate with colleagues to achieve common goals. We believe in recognizing and rewarding individual contributions, and we're always looking for ways to improve our processes and services. **Compensation and Perks** As a Customer Service Representative 2nd Shift, you'll enjoy a competitive salary of $18.00 per hour, with opportunities for growth and development within the company. You'll also receive a comprehensive benefits package, including: * 401(k) matching program * Dental insurance * Flexible schedule * Health insurance * Paid time off * Parental leave * Vision insurance * Work from home **Shift and Location** This role requires a 2nd Shift schedule, with hours from 12:30 pm to 9:00 pm. You'll be working remotely from your home in Hampton, VA, and will be required to be available for night shifts. **How to Apply** If you're a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and experience. **Join the blithequark Team** At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. We're always looking for talented individuals who share our passion for delivering exceptional service and support. If you're a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Apply for this job