Experienced Customer Service Professional – Delivery Station Customer Support and Logistics Expertise at blithequark

Introduction to blithequark and the Industry At blithequark, our mission is to be Earth's most customer-centric company, striving to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services. We are making history, and the good news is that we've only just begun. As a leader in the logistics and e-commerce industry, blithequark is committed to delivering exceptional customer experiences, and we're looking for talented individuals to join our team. The customer service industry is rapidly evolving, with a growing focus on personalized support, omnichannel engagement, and data-driven insights. As a Delivery Station Customer Service Associate at blithequark, you will be at the forefront of this evolution, leveraging cutting-edge technology and innovative strategies to drive customer satisfaction and loyalty. Job Overview As a Delivery Station Customer Service Associate at blithequark, you will play a critical role in improving the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised. You will help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it's making sure we put smiles on customers' faces. You will be responsible for communicating with customers directly in-person, in addition to communicating via phone and email, empathizing with and prioritizing customer needs, upholding company values, and resolving issues and setting appropriate expectations with customers. Key Responsibilities Communicating with customers directly in-person, in addition to communicating via phone and email Empathizing with and prioritizing customer needs Upholding company values and respecting every customer Resolving issues and setting appropriate expectations with customers Clearly understanding and responding appropriately to the issues that customers present Consistently composing grammatically correct, concise, and accurate written responses to customer issues Approaching problems logically and with good judgment to ensure the appropriate customer outcome Making quick and effective decisions on behalf of the customer Working a flexible Full-Time (40+ hours per week) schedule Essential Qualifications High School or equivalent diploma Previous experience in Customer Service Ability to effectively prioritize work time to ensure efficiency Experience with Windows Operating Systems and Microsoft Outlook Familiarity with multiple web browsers, database searching, and instant messenger tools Preferred Qualifications Bachelor's Degree or equivalent work-related experience Proficiency in verbal and written communication skills Experience in understanding performance metrics and developing them to measure progress against key performance indicators Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand Skills and Competencies To be successful in this role, you will need to possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and prioritize multiple tasks simultaneously. You should be comfortable working with technology, including Windows Operating Systems, Microsoft Outlook, and various web browsers. Additionally, you should be able to lift, carry, push, and pull up to 49 pounds, frequently push, pull, squat, bend, and reach, and stand and walk during shifts lasting up to 12 hours. Physical Demands Carry, lift, push, and pull up to 49 pounds Frequently push, pull, squat, bend, and reach Stand and walk during shifts lasting up to 12 hours Work in an environment where the noise level varies and can be loud (hearing protection will be provided) Work in an environment where the temperature may vary due to outside weather conditions and is not controlled Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Delivery Station Customer Service Associate, you will have opportunities to develop logistical and customer expertise that sets blithequark apart. You will connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses. Within the Customer Service team, there are opportunities in process improvement, customer experience, data analysis, and customer retention. We support our self-service channels to offer expert insights into our customers' most complex issues. Work Environment and Company Culture Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes medical, dental, and vision insurance, as well as a 401(k) matching program. We also offer a range of perks, including flexible working hours, paid time off, and access to exclusive discounts and promotions. Diversity and Inclusion blithequark is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit our website. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for the Delivery Station Customer Service Associate role at blithequark. As a member of our team, you will have the opportunity to make a real difference in the lives of our customers, while also developing your skills and advancing your career. Don't miss out on this exciting opportunity to join a dynamic and innovative company that is shaping the future of logistics and e-commerce. Apply now to become a part of the blithequark team and start your journey to a rewarding and challenging career in customer service. Apply for this job