Experienced Customer Service Manager for Global Aviation Operations – Leadership and Client Experience Development at blithequark

Introduction to blithequark Imagine a career where you can explore a world of possibilities, both at work and during your downtime. At blithequark, we offer a unique opportunity to venture to the far corners of the planet, develop your skills, and become the best version of yourself. As you embark on this new journey, you'll handle challenges with flexibility and elegance, acquiring new skills and propelling your career while having a great time. Feel free to advance both your personal and professional life and jumpstart your career with us! Why You'll Love This Job blithequark is seeking a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and leadership within the organization. With our leadership program, you will be able to develop yourself to be the best leader you can be in the blithequark team. As a CSM, you will be responsible for driving a safe, high-performing operation by leading, engaging, training, and developing our frontline colleagues. You will support your team's work by creating a safe, solid operation while delivering an outstanding customer experience. Key Responsibilities Drive operational excellence while maintaining a safety-conscious environment that promotes end-to-end exceptional customer support, resulting in employee and customer safety and well-being Be a safety advocate: Identify safety concerns and address them as needed Establish team and individual goals in support of departmental and company objectives; mentor and coach frontline colleagues in skill development, customer service excellence, and company culture behaviors Establish and promote effective relationships with colleagues that foster empathy, credibility, integrity, respect, and dignity Effectively allocate resources and provide appropriate support to enable teams to meet operational objectives in a safe manner Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations, and other related safety engagement Promote effective communication among departments to engage our team to work together to achieve shared objectives Experience with collective bargaining agreements and ensure colleagues adhere to corporate policy/procedure Embody the core values: (Energy, accountability, efficiency, reliability, loyalty, integrity, authenticity, motivation, and dedication) Manage escalated service issues and be visible to your colleagues when issues arise Convey key corporate and local information to frontline leaders in an efficient and effective manner; set the expectations and ensure colleagues understand the why behind the focus/criticality Ability to learn and apply organization contract rules/regs in daily interactions with frontline colleagues and local union leaders Essential Qualifications To be successful in this role, you will need: A Bachelor's degree 3 years of experience leading others Past airport customer care experience Knowledge of organizational policies and procedures and functional automation applications Preferred Qualifications While not required, the following qualifications are preferred: Previous experience in a similar role Advanced degree or certification in a related field Experience with collective bargaining agreements Skills and Competencies To excel in this role, you will need: Ability to draw out the best performance in the workforce through proactive employee engagement and support for an inclusive workplace Ability to actively listen - concentrating entirely on what others are saying, taking the time to understand the points being made, asking questions as appropriate Problem-solving ability to reason - using logic and analysis to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Ability to monitor and evaluate performance of self, colleagues, and the operation to make improvements or take corrective action Strong analytical skills Ability to work independently as well as collaboratively Ability to work under demanding operational circumstances Ability to prioritize and execute with a sense of urgency and accuracy Ability to use sound business judgment to resolve issues with internal and external customers Ability to prioritize station activities and collaborate with multi-functional departments and organizations to ensure essential requirements are met for a safe, efficient, on-time operation Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, and etc. Has USPS clearance or the ability to obtain USPS clearance Ability to work additional hours when there are operational requirements Ability to work rotating shifts including weekends, holidays, and days-off Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service Manager, you will have access to a range of training and development opportunities, including: Leadership development programs Customer service training Operational training Soft skills training Cross-functional training Work Environment and Company Culture At blithequark, we pride ourselves on our inclusive and diverse workplace culture. We believe that our employees are our greatest asset, and we strive to create an environment that is supportive, collaborative, and empowering. As a Customer Service Manager, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and driving operational excellence. Compensation, Perks, and Benefits As a Customer Service Manager at blithequark, you will be eligible for a range of benefits, including: Competitive salary: $26/hour Medical benefits: access to health, dental, prescription, and vision benefits from day one Wellness programs: access to tools, resources, and support to help you be your best self 401(k) program: available upon hire, with employer contributions available after one year Additional benefits: employee assistance program, pet insurance, and discounts on hotels, cars, cruises, and more Conclusion If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Service Manager at blithequark, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and driving operational excellence. Don't miss out on this opportunity to take your career to the next level and join our team today! 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