Experienced Customer Experience Manager for Remote Client Support and Store Operations at blithequark

Introduction to blithequark and the Industry blithequark is a leading player in the private sector, dedicated to providing exceptional customer experiences and innovative solutions. As a key member of our team, you will be part of a dynamic and fast-paced environment that values excellence, integrity, and teamwork. The customer experience manager role is a critical component of our store operations, ensuring that our clients receive the highest level of service and support. If you are passionate about delivering outstanding customer experiences and have a proven track record of success in a similar role, we encourage you to apply for this exciting opportunity. Job Description and Key Responsibilities As a Customer Experience Manager at blithequark, you will be responsible for driving client satisfaction and partner engagement, mentoring partners on appropriate customer care procedures, and ensuring that our team is providing the highest level of customer service. Your key responsibilities will include: Providing coaching and guidance to partners on customer care procedures and ensuring that the team is equipped to handle high-volume sales periods Resolving customer escalations in a timely and professional manner, both in-store and through our customer care channels Monitoring client flow through checkouts and taking action to ensure that customers are receiving quick and friendly service Collaborating with Associate Senior Managers (ASMs) on formal performance discussions and discipline, as well as recognizing partners for demonstrating value-based behaviors and productivity Participating in the selection and hiring process for new partners, as well as providing input on partner performance and development Essential Qualifications and Skills To be successful in this role, you will need to possess the following essential qualifications and skills: Bachelor's degree in a related field Proven experience in customer-facing roles, with a strong track record of delivering exceptional customer experiences Excellent communication and interpersonal skills, with the ability to coach and mentor partners Strong problem-solving and analytical skills, with the ability to resolve customer escalations in a timely and professional manner Ability to work in a fast-paced environment, with a flexible schedule and a willingness to adapt to changing circumstances Preferred Qualifications and Experience While not essential, the following qualifications and experience are preferred: Experience in entire store management, with a strong understanding of store operations and customer care procedures Large box retail experience, with a proven track record of success in a similar role Home improvement industry experience, with a strong understanding of our products and services Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our partners. As a Customer Experience Manager, you will have access to a range of training and development opportunities, including: Comprehensive training programs, designed to equip you with the skills and knowledge needed to succeed in your role Coaching and mentoring from experienced leaders, with a focus on developing your skills and abilities Opportunities for career advancement, with a range of roles and responsibilities available across our organization Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on a foundation of excellence, integrity, and teamwork, with a focus on delivering exceptional customer experiences. As a Customer Experience Manager, you will be part of a dynamic and fast-paced team, with a range of benefits and perks, including: A competitive salary and benefits package, with a range of perks and incentives A flexible and supportive work environment, with a focus on work-life balance Opportunities for career advancement and professional growth, with a range of training and development programs Compensation, Perks, and Benefits As a Customer Experience Manager at blithequark, you can expect a competitive salary and benefits package, with a range of perks and incentives. Our compensation package includes: A salary range of $20 - $30 per hour, depending on experience and qualifications A comprehensive benefits package, including medical, dental, and vision coverage A range of perks and incentives, including discounts on our products and services, as well as opportunities for career advancement and professional growth Conclusion and Call to Action If you are a motivated and experienced customer service professional, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Experience Manager at blithequark, you will be part of a dynamic and fast-paced team, with a range of benefits and perks, and opportunities for career advancement and professional growth. Apply now to join our team and take the first step towards a rewarding and challenging career with blithequark. Apply for this job