**Experienced Customer Service Manager - Client Experience Division at arenaflex**

Are you ready to embark on a journey that will take you to the far corners of the world, challenge you to grow, and reward you with a sense of fulfillment and purpose? Look no further than arenaflex, where we're seeking an exceptional Customer Service Manager to join our team. As a key member of our Client Experience Division, you'll have the opportunity to make a real impact on the lives of our customers, colleagues, and the community we serve. **Why you'll love this role** At arenaflex, we're not just looking for a Customer Service Manager – we're looking for a leader who embodies our values of Energy, Responsibility, Productivity, Reliability, Trustworthiness, Good Faith, Authenticity, Inspiration, and Reliability. If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we want to hear from you. **What you'll do** As a Customer Service Manager at arenaflex, you'll be responsible for driving operational excellence while maintaining a safety-conscious environment that elevates end-to-end exceptional customer care, resulting in employee and customer safety and well-being. Your key responsibilities will include: * Being a safety advocate: Identifying and addressing safety concerns on a case-by-case basis * Establishing team and individual objectives aligned with departmental and organizational targets; Mentoring and guiding frontline colleagues in skill development, customer care excellence, and company culture behaviors * Laying out and advancing successful relationships with colleagues that foster empathy, legitimacy, trustworthiness, respect, and pride * Successfully allocating resources and providing suitable support to empower teams to achieve operational objectives in a safe manner * Ensuring the continuous safety and reliability of our operations by leading self-reviews, observations, root cause analyses, and other related safety commitments * Advancing effective communication among departments to engage our team in working together to achieve shared objectives * Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensuring colleagues adhere to corporate policy/procedure * Embracing the fundamental values: (Energy, Responsibility, Productivity, Reliability, Trustworthiness, Good Faith, Authenticity, Inspiration, and Reliability) * Managing escalated service issues and being visible to colleagues when issues arise * Conveying key corporate and local information to frontline leaders in a productive and effective manner. Setting the expectations and ensuring colleagues understand the why behind the focus/criticality * Ability to learn and apply association contract rules/regs in daily communications with frontline colleagues and local association leaders **Favored Capabilities and Qualifications** * Instruction and Earlier Professional training * Past airport customer service experience * 3 years experience leading others * Knowledge of organizational policies and procedures and functional automation applications * Abilities, Licenses, and Certifications: + Ability to elicit the best performance in the workforce through proactive employee engagement and support for a comprehensive work environment + Ability to effectively listen - focusing on what others are saying, carving out time to understand the points being made, asking questions as needed + Decisive ability to reason - using logic and thinking to identify the pros and cons of alternative solutions, conclusions, or approaches to problems + Ability to monitor and evaluate the performance of self, colleagues, and the operation to make improvements or take corrective action + Strong critical thinking skills + Ability to work independently as well as collaboratively + Ability to work under demanding operational circumstances + Ability to focus on and execute with a need to get moving and accuracy + Ability to use sound business judgment to resolve issues with internal and external clients + Knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook, etc. + Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year US residency requirement + Ability to work additional hours when operational needs arise + Ability to work rotating shifts including weekends, holidays, and days-off **What you'll get** At arenaflex, we're committed to supporting our colleagues in achieving their personal and professional goals. As a Customer Service Manager, you'll have access to a range of benefits, including: * Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more * Health Programs: We believe you should be your best self - that's why our health programs give you the right tools, resources, and support you need * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year * Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more **Join the arenaflex family** From the colleagues we hire to the customers we serve, diversity and inclusion are the foundation of the unique workforce at arenaflex. Our 20+ Employee Business Resource Groups are centered on connecting our colleagues to our customers, suppliers, communities, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and exceed the challenges of our diverse world. **Are you ready to feel a sense of pride and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join arenaflex today!** Apply! Apply for this job