Experienced Customer Service Manager – Airport Operations and Client Experience Leadership at arenaflex

Introduction to arenaflex Imagine being part of a dynamic and innovative organization that offers a world of possibilities, both at work and during your personal time. At arenaflex, we invite you to join our family and embark on a journey that will take you to new heights, foster your growth, and help you become the best version of yourself. As you start this new chapter, you'll tackle challenges with flexibility and poise, acquiring new skills and propelling your career while having a great time. Take the leap and advance both your personal and professional life with arenaflex. About the Role arenaflex is seeking a results-driven Customer Service Manager who is eager to elevate their expertise, knowledge, and leadership within the organization. As a Customer Service Manager, you will have the opportunity to develop yourself into the best leader you can be, thanks to our comprehensive management program. You will be responsible for driving operational excellence, ensuring a safe and high-performing activity, and delivering an outstanding customer experience. Key Responsibilities Drive operational excellence while maintaining a safety-conscious environment that promotes end-to-end exceptional customer support, resulting in employee and customer safety and well-being Be a safety advocate: Identify safety concerns and address them as needed Establish team and individual objectives in support of departmental and company goals; mentor and coach frontline colleagues in skill development, customer service excellence, and company culture behaviors Establish and promote effective relationships with colleagues that foster empathy, credibility, integrity, respect, and dignity Effectively allocate resources and provide necessary support to enable teams to meet operational objectives in a safe manner Ensure the ongoing safety and reliability of our operation by conducting self-assessments, observations, root cause analyses, and other related safety engagement Promote effective communication among departments to engage our team to work together to achieve shared objectives Embody the core values: (Energy, accountability, efficiency, reliability, loyalty, integrity, authenticity, motivation, and dedication) Manage escalated service issues and be visible to your colleagues when issues arise Convey key corporate and local information to frontline leaders in an efficient and effective manner; set the expectations and ensure colleagues understand the why behind the focus/criticality Essential Qualifications To be successful in this role, you will need: A Bachelor's degree 3 years of experience leading others Past airport customer care experience Knowledge of organizational policies and procedures and functional automation applications Ability to draw out the best performance in the workforce through proactive employee engagement and support for an inclusive workplace Ability to effectively listen, reason, and make sound judgments Solid problem-solving skills Ability to work independently as well as collaboratively Ability to work under demanding operational circumstances Ability to prioritize and execute with a sense of urgency and accuracy Ability to use sound business judgment to resolve issues with internal and external customers Knowledge of Microsoft Office, including Word, Excel, PowerPoint, Outlook, and more USPS clearance or the ability to obtain USPS clearance Preferred Qualifications While not required, the following qualifications are preferred: Previous experience in a similar role Advanced degree or certification in a related field Experience with Joint Collective Bargaining Agreement (JCBA) and ensuring colleagues adhere to corporate policy/procedure Ability to learn and apply organizational contract rules/regs in daily interactions with frontline colleagues and local union leaders Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Customer Service Manager, you will have access to: Comprehensive training programs to help you develop your skills and knowledge Opportunities for advancement and career growth within the company A supportive and inclusive work environment that encourages collaboration and innovation Recognition and reward programs to acknowledge and reward your achievements Work Environment and Company Culture arenaflex is dedicated to creating a workplace that is inclusive, diverse, and supportive of all employees. We believe in: Fostering a culture of empathy, respect, and dignity Encouraging open communication and collaboration Providing opportunities for growth and development Recognizing and rewarding employee achievements Supporting work-life balance and employee well-being Compensation, Perks, and Benefits As a Customer Service Manager at arenaflex, you can expect: A competitive salary of $26/hour Comprehensive medical, dental, and vision benefits 401(k) program with company match Opportunities for bonuses and incentives Paid time off and holidays Access to employee assistance programs and wellness initiatives Discounts on company products and services Conclusion If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for the Customer Service Manager role at arenaflex. With our comprehensive management program, supportive work environment, and commitment to employee growth and development, you will have the opportunity to take your career to new heights and make a real difference in the lives of our customers. Apply now and join our team of dedicated professionals who are shaping the future of the industry. Apply! Apply for this job