Experienced Customer Service Home Agent - Temporary Remote Opportunity with L.L.Bean

Introduction to L.L.Bean and Our Mission L.L.Bean is a renowned outdoor brand that has been inspiring people to explore and enjoy the great outdoors for over a century. We believe that the outdoors has the power to bring out the best in all of us, and we are committed to fostering a culture of diversity, equity, and inclusion. Our mission is to create a safe and welcoming environment where everyone feels valued and empowered to thrive. As a Customer Service Home Agent, you will be an integral part of our team, providing exceptional service to our customers and helping to create unforgettable experiences. Job Overview We are seeking highly motivated and customer-focused individuals to join our team of Work-From-Home Customer Service Representatives. As a temporary Customer Service Home Agent, you will be responsible for providing top-notch service to our customers, responding to their inquiries, and resolving any issues they may have. This is a fantastic opportunity to work with a iconic brand, develop your customer service skills, and enjoy the flexibility of working from the comfort of your own home. Key Responsibilities Provide exceptional customer service to L.L.Bean customers via phone, email, or chat, responding to their inquiries and resolving any issues they may have Process orders, handle returns, and exchanges, and provide product information to customers Utilize our customer relationship management (CRM) system to document customer interactions and resolve issues efficiently Collaborate with other teams, such as sales and marketing, to provide a seamless customer experience Stay up-to-date with product knowledge, promotions, and company policies to provide accurate and helpful information to customers Meet or exceed performance metrics, such as customer satisfaction, first call resolution, and average handling time Essential Qualifications High school diploma or equivalent required; associate's or bachelor's degree preferred 1-2 years of customer service experience, preferably in a call center or retail environment Excellent communication, interpersonal, and problem-solving skills Ability to work in a fast-paced environment, handling multiple customer interactions simultaneously Strong technical skills, including proficiency in Microsoft Office and ability to learn our CRM system Quiet, dedicated workspace in your home, meeting our technical and security requirements (see below) Preferred Qualifications Previous experience working in a remote or home-based environment Familiarity with outdoor products and activities, such as camping, hiking, or skiing Bi-lingual or multi-lingual skills, with ability to communicate with customers in multiple languages Experience with customer service software, such as CRM or helpdesk systems Technical Requirements To be successful in this role, you will need to have the following technical equipment and internet connectivity: A computer and internet service that meet our system requirements, including: Windows 10 or above (Windows S mode is not compatible) macOS Monterey 12.6.8, macOS Ventura 13.5.1, or macOS Sonoma 14.5 8 GB of RAM minimum, 16 GB preferred Download speed of 25 Mbps, upload speed of 5 Mbps A separate headset with a microphone and USB connection, for MS Teams video calls A webcam, installed and ready to use A monitor of at least 17 inches (24 inches preferred) A full-size keyboard with number pad, and a mouse with scroll wheel A power strip surge protector, to protect your equipment Workspace Requirements Your home office must meet the following requirements: Located in Maine, with a quiet and dedicated workspace, free from noise and distractions A desk and chair that allow you to work safely and comfortably, with good ergonomics A separate phone line, for emergency purposes only Career Growth Opportunities and Learning Benefits At L.L.Bean, we are committed to the growth and development of our employees. As a Customer Service Home Agent, you will have access to: Comprehensive training program, to develop your customer service and technical skills Ongoing coaching and feedback, to help you achieve your performance goals Opportunities for advancement, within our customer service team or other areas of the company Generous employee discount, on L.L.Bean products and services Participation in our 401(k) plan, to help you plan for your future Work Environment and Company Culture At L.L.Bean, we pride ourselves on our positive and inclusive work environment. As a Customer Service Home Agent, you will be part of a dynamic team, working together to provide exceptional service to our customers. Our company culture is built on the following values: Respect, for our customers, employees, and the environment Integrity, in all our interactions and business practices Teamwork, to achieve our goals and provide exceptional service Continuous learning, to stay up-to-date with industry trends and best practices Compensation, Perks, and Benefits We offer a competitive salary, with a rate of $16 per hour or more, depending on experience. Additionally, you will be eligible for: Flexible scheduling, with opportunities to work a variety of shifts, including evenings and weekends Generous employee discount, on L.L.Bean products and services Participation in our 401(k) plan, to help you plan for your future Access to our employee assistance program, for support with work-life balance and wellness Conclusion If you are a motivated and customer-focused individual, with a passion for the outdoors and excellent communication skills, we encourage you to apply for this exciting opportunity. As a Customer Service Home Agent, you will be an integral part of our team, providing exceptional service to our customers and helping to create unforgettable experiences. Apply today, and join our team of dedicated professionals, who are passionate about the outdoors and committed to excellence. : Apply for this job