Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO) Remote Role for Delivering Exceptional Customer Experiences and Driving Revenue Growth

Welcome to blithequark At blithequark, we are one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife. About the Role The Business Government Customer Organization (BGCO) at blithequark is obsessed with assisting customers to reach their organizational objectives while delivering the best-in-class customer experience and assuring revenue retention and growth through long-term relationships with our clients. As a Customer Service Coordinator, you will be at the heart of our business and government customer service operations, delivering on our promise of a superior customer experience all while working remotely from the convenience of your home office. Key Responsibilities Growing our business within existing accounts by identifying new opportunities and building strong relationships with our customers Building customer relationships, earning their loyalty and trust through exceptional service and support Asking questions, listening intently, and identifying what the customer really needs to provide personalized solutions Troubleshooting problems and resolving a range of customer issues about device(s), billing, and/or service concerns in a timely and efficient manner Selling the value of blithequark solutions and increasing company revenue through upselling and cross-selling opportunities Being solution-oriented and proactive, providing first call resolution eliminating repeat calls and reducing unnecessary transfers Delivering efficient customer support on large accounts using web-based tools and technology Where You'll Be Working This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and training. It's essential to have a private workspace free of distractions to set you up for success. To be eligible for this position, you must be located within a 90-minute commute of the designated blithequark locations. You'll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite, or DSL are not acceptable. Requirements We're looking for problem solvers who lead with empathy and are motivated by change. You should have: Bachelor's degree or one or more years of work experience One or more years of customer service and/or sales experience The ability to meet all home office requirements Willingness to work a flexible work schedule including evenings and weekends Preferred Qualifications Even better if you have one or more of the following: College degree Experience with facilitation and communication across all levels of the organization Experience resolving customer issues, billing, and/or handling product Q&A Experience promoting and/or selling products and services Experience applying technical knowledge to troubleshoot customer issues with evolving technologies One or more years of technical support experience Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment Technical acumen and interest in learning new technologies Career Growth and Development At blithequark, we're committed to helping you grow and develop in your career. You'll have access to training and development programs, mentorship opportunities, and a supportive team environment that encourages collaboration and innovation. We believe in promoting from within and providing opportunities for advancement to our talented and dedicated employees. Work Environment and Company Culture Our company culture is built on a foundation of diversity, inclusion, and respect. We celebrate our employees' differences and believe that a collaborative and inclusive environment is essential for driving innovation and success. We're proud to be an equal opportunity employer and are committed to creating a workplace where everyone feels valued, connected, and empowered to reach their potential. Compensation and Benefits Our benefits are designed to help you move forward in your career and in areas of your life outside of blithequark. From health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. Conclusion If you're passionate about delivering exceptional customer experiences and driving revenue growth, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Coordinator, you'll be at the heart of our business and government customer service operations, making a real difference in the lives of our customers. Don't miss out on this chance to join our dynamic team and take your career to the next level. Apply now and discover the blithequark difference! Apply for this job