Experienced Customer Service Representative for Leading Broadband Provider – Remote Opportunity with Competitive Hourly Rate and Growth Prospects

Introduction to blithequark At blithequark, we are revolutionizing the way people connect and access information through our cutting-edge broadband services. As a leader in the industry, we are committed to delivering exceptional customer experiences that exceed expectations. Our team is passionate about providing top-notch support, and we are now seeking an experienced Customer Service Representative to join our dynamic team. This is an exciting opportunity to work with a growing company that values its employees and offers a competitive hourly rate of $20, a 6-month contract-to-hire position, and the potential for long-term growth. Job Overview We are looking for a highly skilled and motivated Customer Service Representative who can provide exceptional support to our customers. The successful candidate will have a strong background in customer service, preferably in the broadband or telecommunications industry. This role offers a unique opportunity to work remotely after completing the initial 3 weeks of training, which will be held on-site in Woodland Park, Colorado, with hotel accommodations provided. Our ideal candidate is someone who is passionate about delivering outstanding customer experiences, has excellent communication skills, and is able to work effectively in a fast-paced environment. Key Responsibilities Provide exceptional customer service to our clients, addressing their inquiries, concerns, and issues in a timely and professional manner Onboard new customers, ensuring a seamless transition to our services and providing comprehensive support during the initial stages Address account questions, billing inquiries, and other customer-related issues, resolving them efficiently and effectively Work through a ticketing system to manage and resolve customer complaints and issues Facilitate interdepartmental communication, collaborating with internal teams to ensure that customer needs are met and exceeded Demonstrate a high level of care and urgency in all customer interactions, ensuring that our customers receive the best possible experience Essential Qualifications 2+ years of customer service experience, preferably in the broadband or telecommunications industry Prior experience supporting Fiber/Wireless/Voice Internet Service Providers Experience working through a ticketing system, with the ability to manage and resolve customer complaints and issues efficiently High Diploma or GED, with a strong focus on customer service and communication skills Preferred Qualifications Bilingual - Spanish, with the ability to communicate effectively with our diverse customer base Experience working in a remote or hybrid environment, with the ability to self-motivate and manage time effectively Strong technical skills, with the ability to learn and adapt to new systems and technologies Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive training and development programs, designed to enhance your skills and knowledge in customer service, communication, and technical support. Our company culture encourages continuous learning, innovation, and creativity, providing you with the opportunity to grow and develop your career in a dynamic and supportive environment. Work Environment and Company Culture Our company culture is built on a foundation of respect, empathy, and inclusivity. We value our employees and recognize the importance of work-life balance, offering a remote work option after the initial training period. Our team is passionate about delivering exceptional customer experiences, and we are committed to creating a positive and supportive work environment that fosters collaboration, creativity, and growth. Compensation, Perks, and Benefits We offer a competitive hourly rate of $20, a 6-month contract-to-hire position, and a comprehensive benefits package. Our benefits include opportunities for professional growth and development, a dynamic and supportive work environment, and a range of perks and incentives designed to recognize and reward your hard work and dedication. Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will have the chance to work with a growing company that values its employees and offers a competitive hourly rate, comprehensive benefits, and opportunities for growth and development. Don't miss out on this opportunity to join our dynamic team and take your career to the next level. Apply now to become a part of our team and help us revolutionize the way people connect and access information. Apply for this job