Experienced Customer Service Consultant for Automotive Collision Repair – Delivering Exceptional Customer Experiences and Driving Business Growth at blithequark

Introduction to blithequark and the Industry At blithequark, we are passionate about delivering exceptional customer experiences and driving business growth through our state-of-the-art automotive collision repair services. As a leader in the industry, we are committed to providing our customers with world-class service, ensuring that their vehicles are repaired to the highest standards, and that they are treated with respect and professionalism throughout the entire process. The automotive collision repair industry is a dynamic and rapidly evolving field, with a constant need for innovative solutions, cutting-edge technology, and skilled professionals who can deliver exceptional results. If you are a motivated and customer-focused individual with a passion for the automotive industry, we invite you to join our team as a Customer Service Consultant and be a part of our mission to revolutionize the way collision repair services are delivered. Job Summary We are seeking an experienced Customer Service Consultant to join our team at blithequark in San Angelo - W Beauregard. As a Customer Service Consultant, you will be responsible for performing a wide range of duties, including greeting customers, determining their needs, and providing guidance and assistance as required. You will work closely with our Collision Estimators to handle drop-offs, map and mark vehicles, arrange customer transportation, prepare paperwork, and perform active customer deliveries. Your primary goal will be to ensure that our customers receive exceptional service, and that their vehicles are repaired efficiently and to the highest standards. You will be expected to communicate effectively with customers, clients, teammates, and vendors, and to adhere to all blithequark's Standard Operating Procedures, insurance partners, and industry guidelines and standards. Key Responsibilities Greet customers in person or on the phone, determine their needs, and provide guidance and assistance as required Assist Collision Estimators with handling drop-offs, mapping and marking vehicles, arranging customer transportation, preparing paperwork, and performing active customer deliveries Communicate effectively with customers, clients, teammates, and vendors to ensure correct and efficient repairs Adhere to all blithequark's Standard Operating Procedures, insurance partners, and industry guidelines and standards Provide personable, friendly, and "World Class" customer service to internal and external customers Prioritize competing tasks and adapt easily to a fast-paced environment Ability to do consistent physical activity, including reaching below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs Benefits of Joining blithequark At blithequark, we are committed to providing our employees with a comprehensive range of benefits, including: Benefits from day one: Immediately eligible for medical, dental, and vision Industry Comparable Pay: Paid weekly and eligible for overtime Paid Vacation & Holidays: Can begin accruing day 1 Career growth opportunities: We promote from within, and provide our employees with the training and development they need to succeed A career for life: You'll gain hands-on experience within a production shop, and have the opportunity to develop your skills and knowledge in the automotive collision repair industry Requirements To be successful in this role, you will need: 2+ years of customer-facing experience: Sales experience is a plus A valid driver's license and be eligible for coverage under our company insurance policy A passion for learning the collision industry and a commitment to delivering exceptional customer service The ability to understand instructions, both written and verbal, and to prioritize competing tasks and adapt easily to a fast-paced environment Abilities, Skills, and Knowledge To excel in this role, you will need: Excellent communication and interpersonal skills, with the ability to provide personable, friendly, and "World Class" customer service to internal and external customers A strong ability to prioritize competing tasks and adapt easily to a fast-paced environment A passion for learning the collision industry, and a commitment to delivering exceptional customer service The ability to do consistent physical activity, including reaching below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs A valid driver's license and be eligible for coverage under our company insurance policy Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with the training and development they need to succeed. As a Customer Service Consultant, you will have the opportunity to develop your skills and knowledge in the automotive collision repair industry, and to advance your career through our internal promotion opportunities. You will also have access to a range of training and development programs, including on-the-job training, mentorship, and formal education and training opportunities. Work Environment and Company Culture At blithequark, we are proud of our company culture, which is built on a foundation of respect, professionalism, and a commitment to delivering exceptional customer service. Our work environment is fast-paced and dynamic, with a focus on teamwork, communication, and collaboration. We believe in empowering our employees to take ownership of their work, and to make decisions that are in the best interests of our customers and our business. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we invite you to join our team and be a part of our mission to revolutionize the way collision repair services are delivered. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including industry comparable pay, paid vacation and holidays, and a range of benefits, including medical, dental, and vision. We also offer a range of perks, including opportunities for career growth and development, and a dynamic and supportive work environment. If you are looking for a challenging and rewarding career opportunity, with a company that is committed to your success, we invite you to join our team and be a part of our mission to deliver exceptional customer experiences and drive business growth. Conclusion If you are a motivated and customer-focused individual with a passion for the automotive industry, we invite you to join our team at blithequark as a Customer Service Consultant. This is a unique opportunity to develop your skills and knowledge in the automotive collision repair industry, and to advance your career through our internal promotion opportunities. With a competitive compensation package, a range of benefits, and a dynamic and supportive work environment, this is a career opportunity that you won't want to miss. Apply today and be a part of our mission to deliver exceptional customer experiences and drive business growth at blithequark. Apply for this job