Experienced Customer Service Consultant – Client-Facing Call Center Representative for blithequark Answer Team

Introduction to blithequark At blithequark, we are dedicated to transforming the culture of health care delivery, making it more personal, convenient, and affordable for all clients. As a leader in the health care industry, we are committed to delivering human-centric health care that prioritizes the needs of our clients. Our mission is to empower individuals to take control of their health and well-being, and we are seeking talented and passionate individuals to join our team. If you are a customer-focused and results-driven professional looking to make a difference in the lives of others, we invite you to explore this exciting opportunity to join our blithequark Answer Team as a Customer Service Consultant. Job Overview In this vital role, you will serve as a primary point of contact for our clients, responding to a variety of service requests and issues in a fast-paced call center environment. Your primary responsibility will be to deliver first-call resolution for 90-95% of inquiries, which requires accurately identifying, researching, and resolving issues based on the initial communication from the client. You will utilize your exceptional customer service skills, problem-solving abilities, and technical acumen to address client concerns effectively and efficiently. As a key member of our client-facing team, you will play a significant role in enhancing the overall client experience and ensuring that blithequark continues to deliver on its commitment to human-centric health care. Key Responsibilities Respond to client service requests and issues in a call center environment, providing timely and effective solutions to ensure client satisfaction. Deliver first-call resolution for 90-95% of inquiries, leveraging your problem-solving skills and technical knowledge to resolve issues efficiently. Accurately identify, research, and resolve issues based on initial client communication, utilizing your analytical skills to determine the root cause of the issue. Provide support for enrollment and billing inquiries, commissions, technical support, and group administration, demonstrating a strong understanding of our products and services. Demonstrate exceptional customer service skills in all interactions with clients, ensuring a positive and personalized experience that meets their unique needs and expectations. Utilize problem-solving skills to address and resolve client concerns effectively, escalating issues as necessary to ensure timely resolution. Essential Qualifications High School Diploma or GED equivalent required, with a strong foundation in customer service and communication principles. Prior call center experience is required, with a proven track record of delivering exceptional customer service and resolving complex issues. Capability to develop technical acumen is necessary, with a willingness to learn and adapt to new systems and technologies. Strong client-facing orientation is essential, with a passion for delivering personalized and empathetic service to clients. Demonstrated exceptional customer service skills are required, with a strong ability to communicate effectively and resolve issues efficiently. Demonstrated problem-solving skills are necessary, with a strong analytical mindset and ability to think critically. Preferred Qualifications Experience in process improvement and root-cause analysis methodologies preferred, with a strong understanding of quality assurance principles and practices. Previous experience in the health care industry is desirable, with a strong knowledge of health care products and services. Strong technical skills, including proficiency in Microsoft Office and customer relationship management (CRM) software. Career Growth and Development At blithequark, we are committed to the growth and development of our employees, providing opportunities for career advancement and professional development. As a Customer Service Consultant, you will have access to a range of training and development programs, including free development courses and education assistance. You will also have the opportunity to work with a talented and experienced team, learning from others and sharing your own knowledge and expertise. Work Environment and Company Culture Our call center environment is fast-paced and dynamic, with a focus on teamwork and collaboration. We prioritize the well-being and satisfaction of our employees, providing a range of benefits and perks to support your physical and mental health. Our company culture is built on a foundation of respect, empathy, and inclusivity, with a strong commitment to diversity and equality. We believe in empowering our employees to make a difference in the lives of our clients, and we are seeking individuals who share our passion for delivering exceptional customer service and transforming the culture of health care delivery. Compensation and Benefits We offer a competitive compensation package, including medical, dental, and vision insurance coverage, as well as a 401(k) retirement savings plan and Employee Stock Purchase Plan. You will also have access to a range of benefits and perks, including fully-paid term life insurance, short-term and long-term disability benefits, and well-being programs. We prioritize the work-life balance of our employees, providing paid time off (PTO) and paid holidays throughout the calendar year. You will also have access to discount programs with participating partners, as well as a CVS store discount. Conclusion If you are a customer-focused and results-driven professional looking to make a difference in the lives of others, we invite you to apply for this exciting opportunity to join our blithequark Answer Team as a Customer Service Consultant. With a strong foundation in customer service and communication principles, you will play a vital role in enhancing the overall client experience and ensuring that blithequark continues to deliver on its commitment to human-centric health care. Apply today to join our team and start making a difference in the lives of our clients! Apply for this job