**Experienced Customer Service Associate – Virtual Customer Support for arenaflex**

At arenaflex, we're committed to delivering exceptional customer experiences that leave a lasting impression. As a Customer Service Associate, you'll play a vital role in achieving this goal by providing top-notch support to our customers in Sweden. We're not just looking for anyone; we're seeking talented individuals who share our passion for delivering exceptional customer experiences and are eager to grow with our dynamic team. **About arenaflex** arenaflex is a global leader in the entertainment industry, renowned for its commitment to innovation, creativity, and customer satisfaction. Our award-winning Customer Service team is a key part of our mission to be Earth's most customer-centric company. We're not just a company; we're a community of passionate individuals who strive to make a difference in the lives of our customers. **Role Overview** As a Customer Service Associate, you'll be the first point of contact for our customers in Sweden, handling a wide range of requests through phone, chat, and email. You'll use your exceptional communication skills to resolve queries, prevent issues, and delight our customers. Our Customer Service Associates are empowered to think creatively and problem-solve, using a variety of tools to navigate, research, and review solutions. **Key Responsibilities** * Provide exceptional customer support to customers in Sweden through phone, chat, and email * Resolve customer queries, prevent issues, and delight our customers * Use a variety of tools to navigate, research, and review solutions * Communicate effectively with customers, using strong written and oral communication skills * Work variable hours to match customer demand, including late evenings and day shifts * Meet or exceed performance targets, including first call resolution, customer satisfaction, and quality metrics **What We Offer** * Competitive hourly rate of €15.50 per hour * Up to €800 relocation allowance for overseas applicants * Salary increase after 6 months tenure * 12-month fixed-term contract with a view to extend * Full-time 40 hours per week * Opportunity to work in a dynamic, fast-paced environment * Comprehensive training program to help you develop your skills and knowledge * Expert training and ongoing opportunities to learn more and develop your skills * Life insurance * Internet allowance * arenaflex employee discount * Lifestyle benefits and retail discounts through our arenaflex Extras program **Essential Qualifications** * Minimum age: 18 years old * Right to work in The Netherlands * Strong communication skills in Swedish (both written and oral fluency) and basic communication skills in English * Experience working with a computer * Availability to work varying shifts from Monday to Sunday within the operating hours of 7am to 9pm * Willingness and ability to work in rotating shifts (i.e. early, late, weekend and compensated overtime as required) * Initial four weeks availability for full-time training (paid) * Quiet, distraction-free workspace (dedicated office space with a desk and chair) * Minimum 50 Mbps broadband connection speed using a hard-wire ethernet internet connection (no WIFI) **Preferred Qualifications** * Previous experience in customer service or a related field * Strong problem-solving and analytical skills * Ability to learn quickly and adapt to new situations * Comfortable multi-tasking in a high-energy environment * Friendly and customer-focused in every situation **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to learn quickly and adapt to new situations * Comfortable multi-tasking in a high-energy environment * Friendly and customer-focused in every situation * Ability to work independently and as part of a team * Strong attention to detail and organizational skills **Career Growth Opportunities and Learning Benefits** * Comprehensive training program to help you develop your skills and knowledge * Expert training and ongoing opportunities to learn more and develop your skills * Career growth opportunities within arenaflex * Access to arenaflex's extensive library of online courses and training resources * Opportunities to work on high-profile projects and initiatives **Work Environment and Company Culture** * arenaflex is a dynamic, fast-paced environment that values innovation, creativity, and customer satisfaction * Our team is passionate about delivering exceptional customer experiences and is committed to making a difference in the lives of our customers * We offer a collaborative and supportive work environment that encourages open communication and teamwork * arenaflex is committed to diversity, equity, and inclusion and welcomes applications from diverse candidates **Compensation, Perks, and Benefits** * Competitive hourly rate of €15.50 per hour * Up to €800 relocation allowance for overseas applicants * Salary increase after 6 months tenure * 12-month fixed-term contract with a view to extend * Full-time 40 hours per week * Comprehensive training program to help you develop your skills and knowledge * Expert training and ongoing opportunities to learn more and develop your skills * Life insurance * Internet allowance * arenaflex employee discount * Lifestyle benefits and retail discounts through our arenaflex Extras program **How to Apply** If you're a motivated and customer-focused individual who is eager to grow with our dynamic team, we encourage you to apply for this exciting opportunity. Please click on the link below to start the application process. Apply Job! **Note:** The application process will take approximately 1-2 hours to complete, including assessments that will evaluate your suitability for the role. We recommend using a laptop/desktop computer to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible. If you're selected to move forward, your Swedish language skills will be assessed. Apply for this job