**Experienced Customer Service Associate – Remote Opportunity with arenaflex**

At arenaflex, we're a dynamic and innovative company that's been revolutionizing the way people shop for fragrances. With over 14,000 brand name authentic fragrances and millions of customers worldwide, we're proud to be a three-time award winner of the Inc5000 fastest growing companies in the USA. Our mission is to provide an exceptional customer experience, and we're looking for talented individuals like you to join our team as a Customer Service Associate. **About arenaflex** arenaflex is a fast-paced, successful, and growing company that's passionate about delivering outstanding customer service. We're a remote-friendly organization that values flexibility, innovation, and teamwork. Our team is dedicated to providing an exceptional shopping experience for our customers, and we're committed to helping them find the perfect fragrance. **Customer Service Associate Role** As a Customer Service Associate at arenaflex, you'll play a critical role in interacting with our customers and providing them with a world-class experience. You'll be the first human touchpoint for our customers, and you'll be responsible for answering phone calls, emails, and chat messages promptly, accurately, and courteously. You'll also be responsible for tracking orders, recognizing and responding to cross-sell opportunities, and resolving customer service problems promptly and accurately. **Key Responsibilities** * Answer many phone calls, emails, and chat messages daily, promptly, accurately, and courteously. * Track orders promptly and accurately. * Recognize and respond to cross-sell opportunities presented in order calls or email requests. * Resolve customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty. * Assist with order verification, damaged/lost package claims and reshipments. **Essential Qualifications and Requirements** * Must have dedicated office/space that includes a computer, 2 monitors, keyboard, mouse, and headset. * Must be willing to work 7:00am to 4:00pm Eastern Standard Time. * Must have at least 6 months experience working remote. * Must have at least two years' experience working in a customer service position providing support through email, calls, chat, and social media. * Must have 1 year experience working with Zendesk or a customer service ticketing system. * Must have strong computer skills and strong data-entry/keyboard skills. * Must have experience working with metrics such as handle time, quality assurance, and more. * Must be willing to work overtime hours and weekend during holiday seasons. * Must be able to effectively communicate in English, verbally and in writing. Bi-lingual is a plus! * Ability to manage and resolve conflict quickly and professionally. * Must be highly organized, with excellent attention to details. * High school degree, GED, or equivalent work experience. * Must have a customer-first mindset which is measured through customer experience feedback. **Preferred Qualifications and Requirements** * Experience working in a fast-paced, dynamic environment. * Experience working with a customer service ticketing system. * Experience working with metrics such as handle time, quality assurance, and more. * Experience working with a team to resolve customer service problems. * Experience working with a variety of customer service software and tools. **Skills and Competencies** * Excellent communication and interpersonal skills. * Strong problem-solving and conflict resolution skills. * Ability to work in a fast-paced, dynamic environment. * Ability to multitask and prioritize tasks effectively. * Strong computer skills and data-entry/keyboard skills. * Ability to work independently and as part of a team. * Strong attention to detail and organizational skills. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including: * On-the-job training and coaching. * Regular feedback and performance evaluations. * Opportunities for advancement and career growth. * Access to industry-leading training and development programs. * A supportive and collaborative work environment. **Work Environment and Company Culture** arenaflex is a remote-friendly organization that values flexibility, innovation, and teamwork. Our team is dedicated to providing an exceptional shopping experience for our customers, and we're committed to helping them find the perfect fragrance. We're a fast-paced, dynamic, and growing business that's passionate about delivering outstanding customer service. **Compensation, Perks, and Benefits** arenaflex offers a competitive salary and benefits package, including: * Competitive hourly rate. * Comprehensive benefits package, including medical, dental, and vision insurance. * 401(k) retirement plan with company match. * Paid time off and holidays. * Opportunities for advancement and career growth. * A supportive and collaborative work environment. **How to Apply** To apply for this exciting opportunity, please complete the assessment test on our website. The test takes 20-30 minutes on average from start to finish. Once you've completed the assessment, you'll be able to submit your application and join our team as a Customer Service Associate. Apply Now! We can't wait to hear from you and learn more about your qualifications and experience. Thank you for considering arenaflex as your next career opportunity! Apply for this job