**Technical Content Designer, Customer Service – Global Entertainment Leader**

At arenaflex, we're revolutionizing the way people enjoy entertainment worldwide. With over 278 million paid memberships in 190 countries, we're shaping the future of global entertainment by providing an unparalleled streaming experience. Our members need our help from time to time, and that's where our Global Customer Service (CS) organization comes in – providing amazing interactions with our subscribers around the world. We're looking for a talented Technical Content Designer with a strong technical background to join our Customer Service Content Strategy team and improve the support experience for our members and customer service agents. **The Role** As a Technical Content Designer at arenaflex, you'll be part of a dynamic team that helps provide information to customers and agents supporting customers. We focus on making sure customers can easily find and use information they need about arenaflex's services and features when they need it. You'll work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the arenaflex Help Center and internal customer service knowledge base for our global CS teams. **Responsibilities** As a Technical Content Designer, you'll be responsible for: * Leading large complex editorial projects end to end, including setting content strategy, goals, timelines, and reporting * Creating and editing Customer Service content (Help Center and internal knowledge base articles, customer service emails, as well as other support materials) * Ensuring consistent content style, tone, and format meet the evolving expectations of a global audience * Partnering closely with support operations, localization, legal, product design, and engineering teams * Creating, maintaining, and updating style guides and editorial training * Leveraging multiple data sources to provide data-driven analysis and content recommendations **Qualifications** To be successful in this role, you'll need: * A Bachelor's or Master's degree in a relevant field (e.g., English, Communications, Technical Writing) * 5+ years of relevant experience in technical writing, content design, or a related field * Exceptional writing, editing, project management, and communications skills * Extensive technical or UI writing experience, with a focus on customer service organizations or highly technical environments for a consumer audience * Experience writing for different platforms (e.g., computer, mobile, or TV) * Experience with information architecture and content management systems * Desired qualities: independent, self-starter, innovative thinking, curious, action-oriented, ability to drive improvements, strong relationship builder, superior communication skills, including storytelling, highly adaptable, and able to thrive in a fast-paced environment **What We Offer** At arenaflex, we're committed to providing a comprehensive benefits package that supports your well-being and career growth. Our benefits include: * Comprehensive health plans * Mental health support * 401(k) Retirement Plan with employer match * Stock Option Program * Disability Programs * Health Savings and Flexible Spending Accounts * Family-forming benefits * Life and Serious Injury Benefits * Paid leave of absence programs * Flexible time off for full-time salaried employees **Compensation** Our compensation structure consists solely of an annual salary, with a range of $50,000 - $190,000. You'll have the flexibility to choose how much of your compensation you want in salary versus stock options. We rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. **Work Environment and Culture** At arenaflex, we're proud of our unique culture and environment. We're an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and we do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. **Why Join arenaflex?** As a Technical Content Designer at arenaflex, you'll have the opportunity to: * Work with a talented team of professionals who are passionate about creating an exceptional customer experience * Contribute to the development of innovative content that helps customers navigate technical issues * Collaborate with cross-functional teams to drive business results and improve customer satisfaction * Enjoy a comprehensive benefits package that supports your well-being and career growth * Take advantage of flexible work arrangements and a dynamic work environment **How to Apply** If you're a motivated and creative Technical Content Designer with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your relevant experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job