**Experienced Customer Service Associate – Last-Mile Delivery Support**

Are you passionate about delivering exceptional customer experiences and making a real difference in people's lives? Do you thrive in fast-paced environments where no two days are the same? If so, we're excited to introduce you to an opportunity to join blithequark's dynamic team as a Delivery Station Customer Service Associate. At blithequark, we're revolutionizing the way we deliver customer orders and exceed expectations by innovating and providing best-in-class customer support. As a key member of our Customer Service team, you'll play a vital role in ensuring our customers receive their packages on time, as promised, and enjoy a seamless experience from start to finish. **About blithequark** blithequark is a forward-thinking company that's making history by expanding its logistics products and services. Our mission is to be Earth's most customer-centric company, and we're committed to empowering our people to deliver exceptional results. As a blithequark team member, you'll have the opportunity to work with smart, passionate people who are building new products and services every day on behalf of our customers. **Job Summary** As a Delivery Station Customer Service Associate, you'll be based at one of our last-mile delivery warehouses, where you'll be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. Your primary responsibility will be to provide in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised. You'll also help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages. **Key Responsibilities** As a Delivery Station Customer Service Associate, you'll be responsible for: * Communicating with customers directly in-person, in addition to communicating via phone and email * Empathizing with and prioritizing customer needs * Upholding company values and respecting every customer * Resolving issues and setting appropriate expectations with customers * Clearly understanding and responding appropriately to the issues that customers present * Consistently composing grammatically correct, concise, and accurate written responses to customer issues * Approaching problems logically and with good judgment to ensure the appropriate customer outcome * Making quick and effective decisions on behalf of the customer * Working a flexible Full-Time (40+ hours per week) schedule **Requirements** To succeed in this role, you'll need: * High School or equivalent diploma * Previous experience in Customer Service * Ability to effectively prioritize work time to ensure efficiency * Experience with Windows Operating Systems and Microsoft Outlook * Familiarity with multiple web browsers, data base searching, and instant messenger tools * Bachelor Degree or equivalent work-related experience * Proficiency in verbal and written communication skills * Experience in understanding performance metrics and developing them to measure progress against key performance indicators * Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand **Skills and Competencies** To excel in this role, you'll need: * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and analytical skills * Ability to empathize with customers and prioritize their needs * Proficiency in Microsoft Office Suite and Google Workspace * Experience with customer relationship management (CRM) software * Ability to work independently and as part of a team * Strong organizational and time management skills **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our people grow and develop their careers. As a Delivery Station Customer Service Associate, you'll have access to: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * Collaborative and supportive team environment * Recognition and rewards for outstanding performance * Access to blithequark's employee resource groups and diversity initiatives **Work Environment and Company Culture** As a blithequark team member, you'll be part of a dynamic and inclusive workplace that values diversity, equity, and inclusion. Our company culture is built on the principles of: * Customer obsession * Ownership * Invention * Are Right, A Lot * Learn and Be Curious * Hire and Develop the Best * Insist on the Highest Standards * Think Big **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Competitive hourly rate * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Access to blithequark's employee assistance program * Opportunities for professional development and career growth **How to Apply** If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. **Equal Employment Opportunity** blithequark is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit our website for more information. **Join the blithequark Team** At blithequark, we're committed to creating a workplace that's inclusive, diverse, and empowering. We're looking for talented individuals who share our passion for delivering exceptional customer experiences and making a real difference in people's lives. If you're ready to join a dynamic and innovative team, we encourage you to apply for this exciting opportunity today! Apply for this job