**Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences with blithequark**

At blithequark, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. Our team is dedicated to empowering individuals and organizations to thrive in an ever-changing world. As a Customer Sales and Service Representative, you'll be at the forefront of this mission, delivering exceptional experiences to our customers and helping them stay connected to what matters most. **What You'll Be Doing** As a Customer Sales and Service Representative at blithequark, you'll be responsible for delivering an outstanding customer experience, leveraging your superior sales and customer service skills to meet the needs of our customers. You'll be the face of our company, providing exceptional support and guidance to customers through various channels, including phone, email, and chat. Your primary focus will be on: * Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service * Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers * Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience * Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues * Responding to requests from customers about blithequark products and services * Verifying service order accuracy and completeness and making corrections/changes, as needed * Negotiating the collection of overdue bills * Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business * Managing various systems and work tools while engaging on the phone with customers **What We're Looking For** We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll be a natural problem-solver, able to diffuse sensitive situations with empathy and effective communication. Your passion for delivering exceptional customer service will shine through in every interaction, and you'll take real ownership of customer concerns. If you're a team player who thrives in a fast-paced environment, we want to hear from you. **Essential Qualifications** * Related Associate Degree or 2+ years' relevant experience * Customer Service call center experience * Previous collections experience * Experience with selling products and services * Customer service skills * Demonstrated ability to communicate with detail and precision **Preferred Qualifications** * Experience working in a remote or virtual environment * Familiarity with CRM software and other customer service tools * Strong analytical and problem-solving skills * Ability to work in a team environment and collaborate with colleagues * Bilingual or multilingual skills **What We Offer** At blithequark, we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our benefits are designed to help you move forward in your career and in areas of your life outside of work. Some of the perks include: * Health and wellness benefits * 401(k) Savings Plan * Stock incentive programs * Paid time off * Adoption assistance and tuition assistance * Award-winning total rewards package **Compensation** The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. **Work Environment** As a remote Customer Sales and Service Representative, you'll work from home with occasional in-person trainings and meetings. You'll have the flexibility to manage your schedule and work in a comfortable, distraction-free environment. Our team is dedicated to supporting your success and providing the resources you need to excel in your role. **Equal Employment Opportunity** We're proud to be an equal opportunity employer, celebrating our employees' differences and fostering a collaborative, inclusive environment. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. **How to Apply** If you're a motivated, customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! Apply Now! Apply for this job