**Experienced Customer Service Associate – Delivering Exceptional Experiences at blithequark**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you! blithequark is seeking an experienced Customer Service Associate to join our team of dedicated professionals who are committed to making a difference in the lives of our customers. **About blithequark** At blithequark, we believe that we can make life a little better every day – one smile, one interaction, or one experience at a time. Our team of caring and dedicated Associates is the secret ingredient that truly sets us apart. We're a place where you can build skills to thrive, open doors to new career opportunities, and be part of a winning team of Associate owners who shape our success. **Job Summary** As a Customer Service Associate at blithequark, you will work in support of our store management team to facilitate and perform a variety of tasks, including customer service, food and beverage preparation, cash register duties, general housekeeping, and other related functions. Your primary goal will be to deliver an exceptional customer experience that supports our vision to fulfill lives every day. **Principal Duties** * Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. * Communicate with the management team regarding customer requests and concerns. * Operate the cash register, scan items, bag merchandise, and properly handle different methods of payment. Maintain proper cash levels in the register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed. * Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. * Stock and refill product within the interior and exterior core register area, cold express cases, bakery, and grocery aisles. * Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary. * Prepare all made-to-order food and/or beverages according to recipe or customer specifications. * Stock food and beverage areas with products and supplies to ensure in-stock conditions at all times. Ensure coffee thermals are filled and working properly. * Ensure the proper execution of assigned foodservice and beverage programs and procedures. * Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills. * Follow proper coding procedures. Check expiration codes, face, and inspect all items. Pull expired items, document, and discard. * Adhere to the execution of established safety, security, quality, and store operations policies, procedures, and practices as outlined in blithequark's policy manual, training materials, and other publications. * Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). * Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards. * Complete other tasks as assigned by store management. **Essential Functions** * Ability to work well individually as well as in a team environment * Good communication skills * Excellent customer service skills * Ability to learn FSRA process and procedures and demonstrate on a daily basis * Ability to work overtime as needed * Ability to multi-task in a fast-paced environment * Ability to learn and demonstrate all blithequark Safety and Quality Assurance processes and procedures * Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly * Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing * Must be able to lift and carry up to 35 lbs * Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. * Must be at least 16 years old * Must have reliable transportation * Must wear slip-resistant shoes at all times * Must be able to tolerate exposure to cleaning products **Basic Qualifications** * Pursuit of or high school diploma or equivalent, preferred * Prior food service and/or customer service experience preferred **Why Join blithequark?** At blithequark, we offer a dynamic and supportive work environment that fosters growth and development. Our team of dedicated professionals is committed to making a difference in the lives of our customers, and we're looking for like-minded individuals to join our team. As a blithequark Associate, you'll have the opportunity to: * Develop your skills and knowledge in customer service, food and beverage preparation, and cash handling * Work in a fast-paced environment where no two days are the same * Be part of a winning team of Associate owners who shape our success * Enjoy a competitive compensation package, including a starting wage of $12.00 per hour * Participate in our comprehensive training program, which includes on-the-job training and ongoing education and development opportunities * Enjoy a range of benefits, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you and learn more about your qualifications and experience. Apply Now! **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and respectful of all individuals, regardless of their background, culture, or identity. We believe that diversity and inclusion are essential to our success and are committed to fostering a culture of respect, empathy, and understanding. **Accommodation Requests** blithequark will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [email protected] or 1-800-444-9292. **Disclaimer** blithequark is a proud equal opportunity employer and is committed to creating a work environment that is inclusive and respectful of all individuals. We are an equal opportunity employer and welcome applications from diverse candidates. Apply for this job