**Experienced Customer Service and Support Representative – Onsite at arenaflex**

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Service and Support Representative, you'll be at the forefront of this movement, providing top-notch support to our clients while working in a fast-paced, collaborative, and positive environment. If you're a motivated professional with a warm and welcoming personality, a passion for problem-solving, and a drive to succeed, we want to hear from you! **What You'll Do** As a Customer Service and Support Representative at arenaflex, you'll be the first point of contact for our clients, providing support via phone, chat, email, and/or ticketing portal to deliver the fastest and easiest resolution possible. You'll receive technical support calls covering a wide range of topics, from routine matters like password resets to general product questions to complex support inquiries. Your responsibilities will include: * Handling a high volume of customer contacts in a professional manner * Creating work order tickets while responding to client requests via phone, chat, emails, and ticketing portal * Providing exceptional customer service in every interaction * Being skilled in multi-tasking while effectively navigating across multiple technology platforms and systems * Maintaining customer records by updating account information * Understanding and working with a sense of urgency * Having a willingness to help and solve issues **Who You Are** To succeed in this role, you'll need to possess the following qualities: * A minimum of 1 year of customer support experience in a high-volume support environment * Prior Customer Service experience is preferred * Strong computer knowledge, familiarity with Microsoft Office, and Google applications or comparable technology is preferred * Understanding of ticketing systems * Exceptional communication skills * Critical thinking and logical prioritization skills * Ability to thrive and remain positive in a constantly changing environment While direct call center experience is preferred, we're open to considering candidates with training, military experience, and/or education as alternatives. **Who We Are** arenaflex is a leading provider of personalized contact centers, business processing, and technology outsourcing solutions. With nearly two decades of operations, we've grown from a small team to a global company with thousands of staff members supporting an international clientele. Our commitment to exceptional customer service and innovative solutions has earned us a reputation as a trusted partner in the industry. **What We Offer** As a Customer Service and Support Representative at arenaflex, you'll enjoy a comprehensive benefits package, including: * Health, life, vision, and dental insurance * A 4% max matching 401K * Other financial opportunity options * A dynamic and supportive work environment * Opportunities for career growth and professional development * A path to work from home after 90 days of employment and with appropriate criteria met **Work Environment and Culture** Our call center is located at the Project CoWork Building, 11103 West Ave, San Antonio 78213. We're a fast-paced, collaborative, and positive team that thrives on innovation and creativity. If you're looking for a challenging and rewarding role in a dynamic environment, we encourage you to apply. **Compensation and Perks** arenaflex offers a competitive salary and benefits package, as well as opportunities for career growth and professional development. We're committed to recognizing and rewarding our employees' hard work and dedication. **How to Apply** If you're a motivated and customer-focused professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! **Apply Now** Apply Job! Apply for this job