**Experienced Customer Service Specialist I (Remote) - Pharmaceutical Distribution Operations**

At arenaflex, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. **About arenaflex** arenaflex is a leading healthcare company that specializes in the distribution of pharmaceuticals and healthcare products. Our mission is to provide exceptional customer service, innovative solutions, and a commitment to excellence in everything we do. We are dedicated to creating healthier futures by delivering high-quality products and services to our customers. **Job Summary** We are seeking an experienced Customer Service Specialist I to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and ensuring that our customers receive the highest level of service. This is a remote position, and the ideal candidate will be able to work independently and effectively communicate with customers and internal teams. **Training and Onboarding** Our training program is designed to equip you with the skills and knowledge necessary to succeed in this role. You will participate in a comprehensive training program that includes both classroom and on-the-job training. The training program will cover topics such as: * Customer service principles and best practices * Pharmaceutical distribution operations * Product knowledge * Communication skills * Conflict resolution * Time management and productivity **Responsibilities** As a Customer Service Specialist I, you will be responsible for: * Providing exceptional customer service to our clients, including responding to customer inquiries, resolving customer issues, and escalating complex issues to management * Initiating monthly service calls to low-volume accounts in the local geographic area * Updating customers on new programs, promotional activity, products, and services * Assisting customers with problems such as missed shipments, price adjustments, and backorders * Working with field sales associates to coordinate special orders, accept quotations, and communicate with manufacturers * Processing all phone, fax, mail, email, and verbal orders from customers * Providing customers with accurate answers to questions and complaints regarding products and services * Performing data entry for purposes such as processing orders, accessing previous orders, and providing customers with current prices * Assisting customers with backorders by offering substitutions and alternatives whenever possible * Communicating with all departments within the Distribution Center and field sales associates * Serving as a liaison between customers and field sales associates * Making suggestions and recommendations to management in an effort to continually improve customer service operations **Requirements** To be successful in this role, you will need: * A broad training in fields such as business administration, accountancy, sales, marketing, computer sciences, or similar vocations * A four-year Bachelor's Degree program, technical vocational training, or an equivalent combination of experience and education * Less than one (1) year directly related experience * Strong customer service skills * Strong interpersonal skills * Good decision-making skills * Good analytical skills * Ability to communicate effectively both orally and in writing * Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction * Familiarity with ABC products, services, and pharmaceutical distribution operations * Strong organizational skills; attention to detail * Basic knowledge of Microsoft Word, Excel, and inventory management system **Preferred Qualifications** * Bilingual (Spanish) skills are highly preferred but not required * Experience working in a call center or customer service environment * Knowledge of pharmaceutical distribution operations and products * Experience working with inventory management systems **Work Environment** The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is generally moderate to noisy. **Physical and Mental Requirements** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: * Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, and hearing * Visual requirement is for close vision, distance vision, peripheral vision, and ability to adjust focus * 75% or more time is spent looking directly at a computer * 75% or more time is spent addressing customer issues on the telephone * Associate is occasionally required to stand, walk (or otherwise be mobile) * Ability to deal with stressful situations as they arise **What arenaflex Offers** We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. **Schedule** This is a full-time position, and the ideal candidate will be able to work a standard Monday-Friday schedule with rotational on-call support required. **Equal Employment Opportunity** arenaflex is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited, and all matters related to recruiting, training, compensation, benefits, promotions, and transfers comply with equal opportunity principles and are non-discriminatory. arenaflex is committed to providing reasonable accommodations to individuals with disabilities during the employment process, which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience to [insert contact information]. Apply for this job