Experienced Customer Service and Support Associate for Payment Solutions – Delivering Exceptional Customer Experiences in a Fast-Paced Remote Environment

Welcome to arenaflex arenaflex is a leading service commerce platform, providing innovative, vertically tailored, integrated SaaS solutions that empower over 600,000 global service-based businesses to accelerate growth, streamline operations, and increase retention. Our cutting-edge digital and mobile applications create seamless, informed, and convenient experiences between customers and their service professionals. With a specialization in Home & Field Services, Health Services, and Fitness & Wellness industries, arenaflex solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications. About the Role We are seeking a highly motivated and talented Customer Service and Support Associate to join our arenaflex Payment Solutions team. As a key member of our team, you will focus on delivering exceptional customer experiences, resolving issues, and providing guidance on our PaySimple product, the leading provider of SaaS Service Commerce solutions for small to medium-sized businesses (SMBs). If you thrive in fast-paced environments, are passionate about helping others, and enjoy solving complex problems, we encourage you to apply for this exciting opportunity. Key Responsibilities Passionately support arenaflex's commitment to creating outstanding experiences for each of our customers, ensuring timely and effective issue resolution Respond to customer inquiries via phone, email, and chat, providing personalized support and guidance on our PaySimple solution Deliver ad-hoc training to customers, empowering them to maximize the benefits of our product Master the PaySimple solution to provide expert guidance and support, ensuring customers can efficiently utilize our product Demonstrate empathy and understanding in every customer interaction, working to resolve issues promptly and efficiently Surprise and delight customers with personalized touches, such as handwritten notes or birthday greetings, to exceed their expectations Reduce cancellations by proactively addressing customer concerns, offering solutions, and providing exceptional support Essential Qualifications To succeed in this role, you will need: Technical software experience (a plus, but not required) A friendly, professional, and customer-centric approach, with a commitment to building long-term relationships Organizational and time management skills, with the ability to meet deadlines and prioritize tasks effectively Strong written and verbal communication skills, with the ability to articulate complex information clearly and concisely Critical thinking and problem-solving skills, with a willingness to adapt to new situations and challenges A team-oriented mindset, with the ability to work independently and collaboratively as part of a distributed team Ability to multitask, take direction, and execute tasks with precision and attention to detail Preferred Qualifications While not essential, the following qualifications are highly desirable: Previous experience in customer-facing roles, preferably in a SaaS or payment solutions environment Familiarity with customer relationship management (CRM) software and helpdesk ticketing systems Knowledge of payment processing and merchant services Experience with remote work environments and distributed teams Career Growth and Development At arenaflex, we are committed to investing in the growth and development of our team members. As a Customer Service and Support Associate, you will have access to: Continued professional development opportunities through Udemy and other training programs Mentorship and coaching from experienced team members Regular performance feedback and evaluations to support your career growth Opportunities for advancement within the company, as we continue to expand and evolve Work Environment and Culture arenaflex is a dynamic and innovative company, with a culture that values diversity, inclusivity, and collaboration. As a remote team member, you will be part of a global community that is passionate about delivering exceptional customer experiences. Our culture is built on the following core values: Customer-centricity: We prioritize our customers' needs and strive to exceed their expectations Innovation: We encourage creativity, experimentation, and continuous improvement Collaboration: We work together as a team, sharing knowledge and expertise to achieve common goals Integrity: We operate with transparency, honesty, and ethics, in all our interactions and decisions Compensation and Benefits As a Customer Service and Support Associate at arenaflex, you can expect: A competitive hourly rate, with a target range of $19.00 to $21.00 USD per hour (dependent on location and experience) A comprehensive benefits package, including robust health and wellness benefits, 401k matching, and flexible time-off Opportunities for professional growth and development, with access to training and mentorship programs A dynamic and supportive work environment, with a culture that values diversity, inclusivity, and collaboration How to Apply If you are a motivated and customer-focused individual, with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team at arenaflex. We look forward to hearing from you! Diversity and Inclusion arenaflex is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. Apply for this job