Experienced Customer Service and Claims Verification Specialist – Remote Opportunity for Delivering Exceptional Support and Ensuring Seamless Claims Processing

Introduction to blithequark At blithequark, we are dedicated to providing top-notch support to our customers during their most vulnerable moments. As a leader in the industry, we understand the importance of having a compassionate and efficient team that can guide our customers through the claims process with ease. Our mission is to empower our customers to rebuild and recover from property damage or loss, and we are seeking a skilled Customer Service/Claims Verification Specialist to join our team. Job Overview We are currently seeking a highly motivated and customer-focused individual to fill the role of Customer Service/Claims Verification Specialist. As a vital member of our team, you will be responsible for communicating with various stakeholders involved in the claims process, ensuring that our customers receive the support they need to navigate the often-complex world of property damage claims. This is a remote, contract position that offers a competitive hourly rate of $15.00 and a comprehensive benefits package. Key Responsibilities Communicate effectively with homeowners, adjusters, mortgage companies, and other parties involved in the claims process to handle property damage claim requirements. Respond to requests, inquiries, and complaints in a timely and professional manner, ensuring that all issues are resolved efficiently and accurately. Review and research claim information, making follow-up calls as necessary to resolve issues and process claim checks in accordance with standard policies and procedures. Ensure that internal and external standards are met consistently, maintaining the highest level of quality in all interactions and processes. Accurately enter information into company proprietary systems, ensuring that all data is up-to-date and easily accessible. Essential Qualifications To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to empathize with our customers and provide personalized support. You should be highly organized, with a strong attention to detail and the ability to prioritize tasks effectively in a fast-paced environment. Additionally, you will need to be proficient in using company proprietary systems and have a basic understanding of the claims process. Preferred Qualifications While not essential, previous experience in a customer-facing role, particularly in the insurance or claims industry, would be highly beneficial. You should also be comfortable working in a remote environment, with the ability to self-motivate and manage your time effectively. A strong understanding of customer service principles and a commitment to delivering exceptional support would also be advantageous. Skills and Competencies Excellent communication and interpersonal skills, with the ability to empathize with customers and provide personalized support. Strong organizational and time management skills, with the ability to prioritize tasks effectively in a fast-paced environment. Proficiency in using company proprietary systems, with a basic understanding of the claims process. Ability to work independently in a remote environment, with strong self-motivation and time management skills. Commitment to delivering exceptional customer service, with a strong understanding of customer service principles. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Service/Claims Verification Specialist, you will have access to comprehensive training and support, with opportunities to develop your skills and knowledge in the claims industry. You will also be part of a dynamic and supportive team, with a culture that encourages collaboration, innovation, and excellence. Work Environment and Company Culture Our company culture is built on a foundation of empathy, integrity, and excellence. We believe in creating a work environment that is supportive, inclusive, and empowering, where our team members can thrive and grow. As a remote team member, you will be part of a virtual community that is connected, collaborative, and committed to delivering exceptional results. Compensation, Perks, and Benefits We offer a competitive hourly rate of $15.00, with a comprehensive benefits package that includes medical, dental, vision, life insurance, short-term disability, and additional voluntary benefits. You will also be eligible for paid leave, including Paid Sick Leave, Holiday pay, and other paid leave required by Federal, State, or local law. Our benefits package is designed to provide you with the flexibility to choose the type of coverage that meets your individual needs. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. As a Customer Service/Claims Verification Specialist at blithequark, you will be part of a dynamic team that is dedicated to making a difference in the lives of our customers. With a competitive hourly rate, comprehensive benefits package, and opportunities for growth and development, this is an opportunity not to be missed. Apply now to join our team and start your journey with blithequark today! Apply for this job