Experienced Customer Service and Chat Agent for Dynamic E-commerce Environment – Full Time Opportunity at blithequark

Introduction to blithequark At blithequark, we pride ourselves on being a leader in the e-commerce industry, dedicated to providing exceptional customer experiences and fostering a culture of inclusivity and diversity. As a global enrollment distribution center chain, we are committed to delivering top-notch service to our members and creating a work environment that is both challenging and rewarding. Our mission is to exceed our customers' expectations by offering personalized support, resolving issues efficiently, and promoting our brand with passion and enthusiasm. Job Overview We are seeking a highly skilled and motivated Customer Service/Chat Agent to join our team at blithequark's U.S. Member Service Center in Oklahoma. As a key member of our customer-facing team, you will be responsible for answering a high volume of incoming calls and chats, resolving member inquiries, and providing support with online orders, tracking, and deliveries. If you have a passion for delivering exceptional customer service, are proficient in using multiple computer programs, and can work effectively in a fast-paced environment, we encourage you to apply for this exciting opportunity. Key Responsibilities Answer incoming calls and chats from members, responding to their inquiries and resolving issues in a timely and professional manner Determine member needs and provide appropriate solutions, including answering general questions about blithequark.com and investigating complex issues related to online orders, tracking, and deliveries Offer compensation and alternatives as needed, ensuring that members receive a positive and satisfactory experience Act as a liaison between blithequark.com customers, merchants, purchasing, and operations staff, facilitating communication and resolving issues efficiently Utilize multiple computer programs simultaneously on various screens while on the phone or responding to chats, demonstrating proficiency in technology and multitasking Employ critical thinking and problem-solving skills to resolve order/item/delivery issues, taking ownership and initiative to find solutions Essential Qualifications Bachelor's Degree or equivalent experience High School Diploma or GED preferred E-commerce Member Service Specialist Certification after completion of a 14-day training course Past customer service experience preferred Proficiency in client assistance, computer education, professional business writing, and excellent communication skills required Ability to work a flexible schedule, including weekends and split days off Minimum typing speed of 30 wpm Preferred Qualifications Solid background in customer support, including excellent interpersonal skills, prompt friendly service, and exceptional follow-through Ability to adapt and function well under pressure in a fast-paced environment Capacity to take ownership and resolve issues independently Strong time management skills Bilingual capabilities an asset Career Growth and Development At blithequark, we are committed to the growth and development of our employees. As a Customer Service/Chat Agent, you will have access to comprehensive training programs, including our 14-day instructional course, which will equip you with the skills and knowledge necessary to excel in your role. You will also have opportunities to advance within the company, taking on new challenges and responsibilities as you grow and develop in your career. Work Environment and Company Culture Our work environment is dynamic, supportive, and inclusive. We pride ourselves on being an equal opportunity employer, considering all qualified candidates equally regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We offer a range of benefits and perks, including: Competitive salary: $25/hour Comprehensive benefits package Opportunities for career advancement and professional growth Diverse and inclusive work environment Flexible scheduling, including weekends and split days off Access to disability facilities and accommodations Inclusive of minority and underrepresented groups LGBTQ+ friendly workplace Age-inclusive environment Diversity and inclusion training or programs Paid time off Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service/Chat Agent, you will play a critical role in shaping the customer experience and promoting our brand with enthusiasm and dedication. Join our team and take the first step towards a rewarding and challenging career in the e-commerce industry. Apply now and discover the blithequark difference! Apply for this job