**Experienced Customer Service Agent – Retail – Web & Cloud Application Support**

At arenaflex, we're not just a gaming company; we're a community that thrives on innovation, creativity, and a passion for delivering exceptional experiences. As a leading interactive gaming company, we're committed to pushing the boundaries of what's possible and creating immersive experiences that are both fun and responsible. Our mission is to challenge the norms of the gaming industry, and we believe that hiring talented individuals who love what they do is the key to our success. We're looking for a highly skilled and enthusiastic Customer Service Agent to join our team. As a Retail Customer Service Agent, you'll be the face and voice of our hotel, casino, and resort operations across the country. You'll be responsible for providing exceptional customer service to our guests, resolving issues, and building strong relationships that drive loyalty and retention. **About arenaflex** arenaflex is a dynamic and fast-paced company that's always pushing the boundaries of innovation. We're a leading interactive gaming company that's committed to delivering exceptional experiences to our guests. Our mission is to challenge the norms of the gaming industry, and we believe that hiring talented individuals who love what they do is the key to our success. **Key Responsibilities** As a Retail Customer Service Agent, you'll be responsible for: * Communicating with our guests via phone, live chat, and email to ensure a seamless customer experience and provide comprehensive information on our hotel and casino properties. * Using internal resources and systems to view guest account statuses and histories, using the information to assist guests over the phone. * Providing an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the arenaflex brand. * Assisting guests with booking hotel reservations, providing relevant information about the property, and addressing the guest's inquiry while sustaining company conversion rate expectations. * Operating our telephone call service by answering and transferring inbound phone calls and executing outbound phone calls when applicable. * Answering guest questions about arenaflex hotel properties, casino property information, occasional PENNPlay account information, and property event information. * Following various internal standard operating procedures to escalate issues to casino property personnel or use your resources to find applicable answers for the consumer on any questions you may not know the answer to immediately. * Delivering exceptional performance results in customer satisfaction while maintaining a positive tone with consumers over the phone and demonstrating patience and understanding regardless of the situation. * Collaborating with your leaders and fellow team members to stay current of daily occurrences at our properties and within our backend systems that are impactful to the player experience. * Maintaining a strong track record for punctuality and attendance. * Performing other duties as assigned. **Qualification Requirements** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be at least 21 years of age. * High School diploma required. College degree, or progress toward a college degree preferred. * Heightened sense of urgency and passion to learn new things. * Highly developed sense of integrity and commitment to guest satisfaction. * Demonstrated passion for excellence with respect to treating and caring for guests. * Ability to type quickly and write with good grammar and punctuation. * Strong attention to detail is a must! * Must be an analytical thinker. * Ability to maintain a friendly disposition under heavy pressure. Some guests may be frustrated when they contact us, and they let that be known. * Great problem-solving abilities. * Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers. * Have the ability to work some holidays and weekends. **What We Offer** * Competitive compensation package. * Comprehensive Benefits package. * Fun, relaxed work environment. * Tuition Reimbursement & Professional Development Programs. **Work Environment and Company Culture** At arenaflex, we believe that people work their best when they can be themselves. We're a community that values diversity, equity, and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for all. Our company culture is built on a foundation of innovation, creativity, and a passion for delivering exceptional experiences. We're a dynamic and fast-paced company that's always pushing the boundaries of what's possible. **Compensation and Benefits** We offer a competitive compensation package that includes a salary of $18/hour, comprehensive benefits, and a fun, relaxed work environment. We're also committed to providing opportunities for professional development and growth, including tuition reimbursement and professional development programs. **How to Apply** If you're passionate about delivering exceptional customer experiences and building strong relationships, we want to hear from you! Apply now to join our team as a Retail Customer Service Agent. Apply for this job