**Experienced Customer Service Representative – Remote in Hollywood, FL – US**

Are you a charismatic individual with a passion for engaging conversations and helping others? Do you thrive in fast-paced environments where no two days are the same? If so, this may be the perfect opportunity for you to join arenaflex, a leading online retailer revolutionizing the pet industry. As a Customer Service Representative at arenaflex, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences. With a focus on remote work, you will have the flexibility to work from the comfort of your own home while being part of a collaborative and supportive team. **About arenaflex** arenaflex is a rapidly growing online retailer that is changing the way people shop for their pets. With a commitment to customer satisfaction and a passion for innovation, we are looking for talented individuals who share our values and are eager to make a difference. **Job Summary** As a Customer Service Representative, you will be responsible for engaging with customers through various channels, including phone, email, and chat. You will be the face of arenaflex, providing exceptional customer service and support to our customers. Your primary goal will be to resolve customer inquiries and issues in a timely and professional manner, ensuring that our customers have a positive experience with our brand. **Key Responsibilities** * Engage directly with customers who contact us for a variety of topics, including product information, order tracking, and issue resolution. * Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution. * Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike. * Operate with a willingness to learn, share feedback, and be open-minded to grow. * Engage with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration. **What You'll Need** * 2 years of customer service experience * Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment * Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment * Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers * Ability to adapt to change with the business needs of the company * Flexibility to shift schedule and work overtime as needed by the business unit * Must bring proven ability to maintain confidentiality and secure sensitive information * High school diploma or equivalent * Must be able to pass a background check **Technical Requirements** * Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience. * Work area acceptable for webcam use. * Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed (You can test your internet speed at speedtest.net or by contacting your service provider.) Applicants must meet and show this requirement. * You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam). * Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify. Options for two-factor authentication include: + A smartphone or tablet on which the Okta mobile app can be downloaded. + A cell phone that can receive SMS messages and phone calls. **Why arenaflex Customer Service?** At arenaflex, we believe that our employees are the key to our success. That's why we offer a range of benefits and opportunities to help you grow and develop your career. * **YOU BELONG**: arenaflex is a place where you can be your authentic self. Our customers and partners are from diverse backgrounds and walks of life, and we celebrate this diversity. We empower our employees to bring their perspectives and ideas to the table, creating a culture of inclusivity and respect. * **YOU CAN GROW**: Our culture is designed to support your growth and development, whether you're just starting out or looking to take on new challenges. We offer ongoing training and development opportunities, as well as resources and support to help you succeed. * **YOU CAN MAKE A DIFFERENCE**: At arenaflex, we're passionate about making a positive impact on the lives of our customers and their pets. We encourage our employees to be curious, ask questions, and bring ideas forward to help us achieve our mission. * **YOU WILL GET SUPPORT**: When you join arenaflex, you'll have access to a range of benefits and resources to support your well-being and success. These include competitive wages, medical and dental insurance, 401(k) matching, and more. * **YOU WILL GET REWARDED**: arenaflex is committed to recognizing and rewarding our employees for their hard work and dedication. We offer a range of incentives and recognition programs to help you feel valued and appreciated. **Equal Opportunity Employer** arenaflex is an equal opportunity employer. We value and celebrate diversity and inclusion in all its forms. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. If you have a question regarding your application, please contact [email protected]. To access arenaflex's Customer Privacy Policy, please click here. To access arenaflex's California CPRA Job Applicant Privacy Policy, please click here. Apply Job! Apply for this job