**Experienced Customer Service Agent - Retail - Interactive Gaming Industry - Remote Opportunity**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! blithequark, a leading interactive gaming company, is seeking a highly motivated and customer-focused Retail Customer Service Agent to join our dynamic team. **About blithequark** blithequark is an innovative and forward-thinking company that's revolutionizing the gaming industry with its immersive and responsible interactive gaming experiences. As a company, we're committed to fostering a culture of excellence, diversity, and inclusion, where our team members feel valued, empowered, and inspired to grow and succeed. Our mission is to challenge the norms of the gaming industry and create an unforgettable experience for our guests. **The Role** As a Retail Customer Service Agent at blithequark, you'll be the face and voice of our hotel, casino, and resort operations across the country. You'll be responsible for delivering exceptional customer service to our guests via phone, live chat, and email, providing comprehensive information on our properties and offerings. You'll also have the opportunity to work with and alongside fellow sports fans in an exciting and fun working environment. **Typical Workday at blithequark** * Communicate with our players and guests via phone, live chat, and email to ensure a seamless customer experience and provide comprehensive information on our property offerings. * Use internal resources and systems to view guest account statuses and histories, using the information to assist guests over the phone. * Provide an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the blithequark brand. * For applicable properties, assist guests with booking hotel reservations, provide relevant information about the property, and address the guest's inquiry while sustaining company conversion rate expectations. * Operate our telephone call service by answering and transferring inbound phone calls and executing outbound phone calls when applicable. * Answer guest questions about blithequark hotel properties, casino property information, occasional PENNPlay account information, and property event information. * Follow various internal standard operating procedures to escalate issues to casino property personnel or use your resources to find applicable answers for the consumer on any questions you may not know the answer to immediately. * Deliver exceptional performance results in customer satisfaction while maintaining a positive tone with consumers over the phone and demonstrating patience and understanding regardless of the situation. * Collaborate with your leaders and fellow team members to stay current of daily occurrences at our properties and within our backend systems that are impactful to the player experience. * Maintain a strong track record for punctuality and attendance. * Perform other duties as assigned. **Qualification Requirements** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be at least 21 years of age. * High School diploma required. College degree, or progress toward a college degree preferred. * Heightened sense of urgency and passion to learn new things. * Highly developed sense of integrity and commitment to guest satisfaction. * Demonstrated passion for excellence with respect to treating and caring for guests. * Ability to type quickly and write with good grammar and punctuation. * Strong attention to detail is a must! * Must be an analytical thinker. * Ability to maintain a friendly disposition under heavy pressure. Some guests may be frustrated when they contact us, and they let that be known. * Great problem-solving abilities. * Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers. * Have the ability to work some holidays and weekends. **What We Offer** * Competitive compensation package. * Comprehensive Benefits package. * Fun, relaxed work environment. * Tuition Reimbursement & Professional Development Programs. **Why Join blithequark?** At blithequark, we believe that people work their best when they can be themselves. We're a company that values diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow and succeed. We're looking for hungry, innovative thinkers who share our passion for challenging the status quo of the gaming industry. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our dynamic team at blithequark. Apply Job! Apply for this job