**Experienced Customer Service Agent – Retail – Hospitality & Casino Industry Expertise**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If you're a skilled communicator with a knack for turning potentially unpleasant situations into memorable moments, we want to hear from you! At arenaflex, we're on a mission to revolutionize the way we interact with our guests, and we're looking for talented Customer Service Agents to join our team. As a Retail Customer Service Agent, you'll be the face and voice of our hotel, casino, and resort operations across the country, providing top-tier experiences that leave a lasting impression. **About arenaflex** arenaflex is a leading entertainment and hospitality company with a rich history of innovation and excellence. With a portfolio of 43 properties across 20 states, we're committed to delivering unforgettable experiences that exceed our guests' expectations. Our team is passionate about creating a fun and inclusive work environment that fosters growth, collaboration, and creativity. **Job Summary** As a Retail Customer Service Agent, you'll be responsible for providing exceptional customer service to our guests via phone, live chat, and email. You'll develop in-depth knowledge of our hotel and casino properties, using your skills and expertise to resolve issues, answer questions, and provide personalized recommendations. If you're a team player with a passion for delivering memorable experiences, we want to hear from you! **Typical Workday at arenaflex** Our Customer Service Agents play a critical role in ensuring that our guests have an exceptional experience from start to finish. Here are some of the key responsibilities you'll be expected to perform: * Communicate with our guests via phone, live chat, and email to ensure a seamless customer experience and provide comprehensive information on our property offerings. * Use internal resources and systems to view guest account statuses and histories, using the information to assist guests over the phone. * Provide an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the arenaflex brand. * Assist guests with booking hotel reservations, provide relevant information about the property, and address the guest's inquiry while sustaining company conversion rate expectations. * Operate our telephone call service by answering and transferring inbound phone calls and execute outbound phone calls when applicable. * Answer guest questions about arenaflex hotel properties, casino property information, occasional PENNPlay account information, and property event information. * Follow various internal standard operating procedures to escalate issues to casino property personnel or use your resources to find applicable answers for the consumer on any questions you may not know the answer to immediately. * Deliver exceptional performance results in customer satisfaction while maintaining a positive tone with consumers over the phone and demonstrating patience and understanding regardless of the situation. * Collaborate with your leaders and fellow team members to stay current of daily occurrences at our properties and within our backend systems that are impactful to the player experience. * Maintain a strong track record for punctuality and attendance. * Perform other duties as assigned. **Qualification Requirements** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be at least 21 years of age. * High School diploma required. College degree, or progress toward a college degree preferred. * Heightened sense of urgency and passion to learn new things. * Highly developed sense of integrity and commitment to guest satisfaction. * Demonstrated passion for excellence with respect to treating and caring for guests. * Ability to type quickly and write with good grammar and punctuation. * Strong attention to detail is a must! * Must be an analytical thinker. * Ability to maintain a friendly disposition under heavy pressure. Some guests may be frustrated when they contact us, and they let that be known. * Great problem-solving abilities. * Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers. * Have the ability to work some holidays and weekends. **What We Offer** As a valued member of our team, you'll enjoy a range of benefits and perks that will enhance your career and personal life. Here are just a few of the things you can expect: * Competitive compensation package. * Comprehensive Benefits package. * Fun, relaxed work environment. * Tuition Reimbursement & Professional Development Programs. **Why Join arenaflex?** At arenaflex, we're passionate about creating a workplace that's as fun and inclusive as our brand. We believe that our employees are the key to our success, and we're committed to providing them with the tools, training, and support they need to thrive. If you're a motivated and enthusiastic individual who's passionate about delivering exceptional customer experiences, we want to hear from you! **How to Apply** If you're ready to take your career to the next level and join a dynamic team of customer service professionals, apply now! We can't wait to hear from you and learn more about your qualifications and experience. [Apply Job!]( Apply for this job