**Experienced Customer Service Agent - Retail - Remote Opportunity at arenaflex**

**Join the arenaflex Team and Revolutionize the Gaming Industry** Are you passionate about delivering exceptional customer experiences and making a lasting impression on our guests? Do you thrive in fast-paced environments and have a knack for turning potentially unpleasant situations into memorable moments? If so, we invite you to join the arenaflex team as a Retail Customer Service Agent! **About arenaflex** arenaflex is an innovative and dynamic company that's challenging the norms of the gaming industry. Our mission is to create immersive and responsible gaming experiences that are both fun and innovative. We're committed to helping our team members grow and succeed, and we believe that hiring talented individuals who love what they do will help us win! **The arenaflex Difference** At arenaflex, we're not just looking for customer service agents – we're looking for ambassadors who will represent our brand and deliver exceptional experiences to our guests. As a Retail Customer Service Agent, you'll have the opportunity to work with a talented team of sports fans who are passionate about delivering top-tier experiences. You'll be given the tools and resources you need to succeed, and you'll have the flexibility to work in a remote environment that's both fun and relaxed. **Key Responsibilities** As a Retail Customer Service Agent, you'll be responsible for: * Communicating with our guests via phone, live chat, and email to ensure a seamless customer experience and provide comprehensive information on our property offerings. * Using internal resources and systems to view guest account statuses and histories, using the information to assist guests over the phone. * Providing an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the arenaflex brand. * Assisting guests with booking hotel reservations, providing relevant information about the property, and addressing the guest's inquiry while sustaining company conversion rate expectations. * Operating our telephone call service by answering and transferring inbound phone calls and executing outbound phone calls when applicable. * Answering guest questions about arenaflex hotel properties, casino property information, occasional arenaflex Play account information, and property event information. * Following various internal standard operating procedures to escalate issues to casino property personnel or use your resources to find applicable answers for the consumer on any questions you may not know the answer to immediately. * Delivering exceptional performance results in customer satisfaction while maintaining a positive tone with consumers over the phone and demonstrating patience and understanding regardless of the situation. * Collaborating with your leaders and fellow team members to stay current of daily occurrences at our properties and within our backend systems that are impactful to the player experience. * Maintaining a strong track record for punctuality and attendance. * Performing other duties as assigned. **Qualification Requirements** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be at least 21 years of age. * High School diploma required. College degree, or progress toward a college degree preferred. * Heightened sense of urgency and passion to learn new things. * Highly developed sense of integrity and commitment to guest satisfaction. * Demonstrated passion for excellence with respect to treating and caring for guests. * Ability to type quickly and write with good grammar and punctuation. * Strong attention to detail is a must! * Must be an analytical thinker. * Ability to maintain a friendly disposition under heavy pressure. Some guests may be frustrated when they contact us, and they let that be known. * Great problem-solving abilities. * Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers. * Have the ability to work some holidays and weekends. **What We Offer** * Competitive compensation package. * Comprehensive Benefits package. * Fun, relaxed work environment. * Tuition Reimbursement & Professional Development Programs. **Join the arenaflex Team** We're not just looking for customer service agents – we're looking for ambassadors who will represent our brand and deliver exceptional experiences to our guests. If you're passionate about delivering top-tier experiences and have a knack for turning potentially unpleasant situations into memorable moments, we invite you to join the arenaflex team! **Apply Now** Ready to take the next step in your career and join the arenaflex team? Click the link below to apply for this exciting opportunity: Apply Job! **About arenaflex** arenaflex is an innovative and dynamic company that's challenging the norms of the gaming industry. Our mission is to create immersive and responsible gaming experiences that are both fun and innovative. We're committed to helping our team members grow and succeed, and we believe that hiring talented individuals who love what they do will help us win! **Careers at arenaflex** We're always looking for talented individuals who share our passion for delivering exceptional customer experiences. Check out our LinkedIn page to learn more about our company culture and to explore our current job openings. Learn More **Diversity, Equity, and Inclusion** At arenaflex, we believe that diversity, equity, and inclusion are vital to all of our processes, programs, and structures. We're committed to creating a workplace that's inclusive and welcoming to all, and we're always looking for ways to improve. If you're passionate about delivering exceptional customer experiences and have a knack for turning potentially unpleasant situations into memorable moments, we invite you to join the arenaflex team! **Contact Us** Ready to learn more about this exciting opportunity? Contact us at [insert contact information] to learn more about the arenaflex team and to explore our current job openings. [email protected] **Join the arenaflex Team Today!** We're not just looking for customer service agents – we're looking for ambassadors who will represent our brand and deliver exceptional experiences to our guests. If you're passionate about delivering top-tier experiences and have a knack for turning potentially unpleasant situations into memorable moments, we invite you to join the arenaflex team! Apply for this job