**Experienced Customer Service Advocate I – Transformative Support for arenaflex Members**

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences to our 28 million members. As a Customer Service Advocate I, you'll play a pivotal role in shaping the future of healthcare by providing timely, accurate, and personalized support to our members and providers. Join our dynamic team and be part of an organization that values diversity, flexibility, and growth. **Position Purpose:** As a Customer Service Advocate I, you'll serve as the first-line advocate, focusing on resolving inquiries, issues, or concerns for members and/or providers. You'll leverage a variety of communication channels to provide timely, accurate, and personalized support on routine complaints. Your primary objective will be to mitigate and prevent complaints from being escalated, ensuring that issues are resolved in the initial contact. **Key Responsibilities:** • Receives and responds to routine member and/or provider inquiries, requests, and/or concerns in an accurate and timely manner • Mitigates and prevents complaints from being escalated to resolve in initial contact • Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns • Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution • Maintains performance and quality standards based on established contact center metrics • Provides customer service in a high-paced contact center environment over the phone, via live chats, and emails • Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications • Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance • Performs other duties as assigned • Complies with all policies and standards **Essential Qualifications:** • High School diploma or GED • Entry-level position typically requiring little or no previous experience • Experience interacting and multitasking using multiple systems and programs simultaneously preferred **Preferred Qualifications:** • Previous customer service experience in a contact center environment • Familiarity with CRM applications and contact center software • Strong communication and problem-solving skills • Ability to work in a fast-paced environment with multiple priorities • Basic computer skills and proficiency in Microsoft Office **Skills and Competencies:** • Excellent communication and interpersonal skills • Ability to multitask and prioritize tasks effectively • Strong problem-solving and analytical skills • Proficiency in CRM applications and contact center software • Ability to work in a team environment and provide support to colleagues • Strong attention to detail and organizational skills • Ability to adapt to changing priorities and deadlines **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Advocate I, you'll have access to: • Comprehensive training programs to enhance your skills and knowledge • Opportunities for career advancement and professional growth • Collaborative and supportive work environment • Recognition and rewards for outstanding performance • Access to industry-leading tools and technology **Work Environment and Company Culture:** arenaflex is a dynamic and inclusive organization that values diversity, flexibility, and growth. As a remote employee, you'll have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on: • Collaboration and teamwork • Innovation and creativity • Customer-centric approach • Continuous learning and development • Recognition and rewards for outstanding performance **Compensation, Perks, and Benefits:** arenaflex offers a comprehensive benefits package, including: • Competitive pay: $15.68 - $22.54 per hour • Health insurance • 401K and stock purchase plans • Tuition reimbursement • Paid time off plus holidays • Flexible approach to work with remote, hybrid, field, or office work schedules • Additional forms of incentives **Equal Opportunity Employer:** arenaflex is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. **Qualified Applicants with Arrest or Conviction Records:** Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act. **How to Apply:** If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that values growth and development, apply now! Visit our website to register as a candidate and take the first step towards a transformative career at arenaflex. Apply for this job