Experienced Customer Service Advisor for Automotive Enthusiasts – Delivering Exceptional Support and Solutions at blithequark

Introduction to blithequark At blithequark, we are passionate about empowering automotive enthusiasts to restore their dream cars to their former glory. With a rich history spanning over four decades, our company has established itself as a leading provider of innovative products and solutions for the repair and restoration of automobiles. Our customers are dedicated DIYers who rely on us for unique and high-quality products that enable them to successfully complete their projects. As a Customer Service Advisor at blithequark, you will play a vital role in delivering exceptional support and solutions to our customers, ensuring that their experiences with our brand are nothing short of outstanding. Our Core Values At blithequark, we are guided by a set of core values that shape our culture and define our approach to customer service. These values include considering others first, owning results, having a positive approach to problem-solving, having a sense of urgency, and continually self-improving. We believe that by living these values, we can create a team of dedicated and passionate individuals who are committed to delivering exceptional customer experiences. Job Summary As a Customer Service Advisor at blithequark, you will be responsible for providing exceptional support and solutions to our customers via phone, email, and live chat. You will work closely with our customers to assist with their orders, answer their questions, and resolve any concerns they may have. You will also be responsible for working within our computer system to place and research customer orders, document conversations and actions, and pitch in where needed to drive a positive customer experience. Key Responsibilities Provide exceptional customer service via phone, email, and live chat, responding to customer inquiries and resolving issues in a timely and professional manner Work within our computer system to place and research customer orders, document conversations and actions, and maintain accurate records Pitch in where needed to drive a positive customer experience, collaborating with other teams to ensure seamless support Stay up-to-date with our products and systems, participating in training and development opportunities to enhance your knowledge and skills Contribute to a positive and supportive team environment, fostering a culture of excellence and continuous improvement Qualifications and Skills To be successful in this role, you will need to possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. You should be comfortable working with computers and learning new systems, with a commitment to ongoing learning and development. Experience in a call center environment is desirable, although not essential. A passion for automotive restoration is a plus, although not required, as our Project Advisors will work closely with customers to determine the best products for their projects. Essential Qualifications Excellent communication and problem-solving skills Ability to work effectively in a fast-paced environment Comfortable working with computers and learning new systems Commitment to ongoing learning and development Strong customer service skills, with a focus on delivering exceptional experiences Preferred Qualifications Experience in a call center environment Knowledge of automotive restoration, although not essential Experience working with online shopping platforms Strong technical skills, with the ability to learn and adapt to new systems Work Environment and Culture At blithequark, we offer a flexible and supportive work environment, with the option to work onsite or remotely. Our office is located in Pottstown, PA, although remote work arrangements are available for those who prefer to work from home. We provide a comprehensive benefits package, including medical, dental, vision, life, and AD&D insurances, disability insurance, 100% vested matching 401k, paid time off, incentive plan, employee discount, and other voluntary benefits. We are committed to creating a positive and inclusive work environment, where everyone feels valued and supported. Compensation and Benefits We offer a competitive compensation package, with a range of benefits designed to support your well-being and career growth. Our benefits package includes: Medical, dental, vision, life, and AD&D insurances Disability insurance 100% vested matching 401k Paid time off Incentive plan Employee discount Other voluntary benefits Career Growth and Development At blithequark, we are committed to supporting the career growth and development of our employees. We offer a range of training and development opportunities, designed to help you enhance your skills and knowledge. Our goal is to create a culture of continuous learning and improvement, where everyone has the opportunity to grow and succeed. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional support and solutions, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Advisor, you will play a vital role in shaping the customer experience and driving business success. Join our team and become part of a dynamic and supportive community, dedicated to empowering automotive enthusiasts to restore their dream cars. Apply for this job