**Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America's Fastest Network**

At arenaflex, we're revolutionizing the way people, businesses, and things connect with each other. As a leading provider of technology and communications services, we're transforming the world, one connection at a time. Our human network spans across the globe, working tirelessly behind the scenes to anticipate, lead, and listen to the needs of our customers. We believe that listening is where learning begins, and we strive to make an impact that moves the world forward. If you're fueled by purpose and powered by persistence, we invite you to explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife. Our team is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join us on this journey. **What You'll Be Doing** As an Experienced Customer Sales and Service Representative at arenaflex, you'll be the face of our brand, delivering an exceptional customer experience to our valued customers. With your superior sales and customer service skills, you'll be the go-to expert for all their questions and concerns. You'll be working with America's fastest and most reliable network, providing solutions that meet their needs and exceed their expectations. Your responsibilities will include: * Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service. * Instilling confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers. * Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience. * Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues. * Responding to requests from customers about arenaflex products and services. * Verifying service order accuracy and completeness and making corrections/changes, as needed. * Negotiating the collection of overdue bills. * Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business. * Managing various systems and work tools while engaging on the phone with customers. **What We're Looking For** We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents, and you should have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns, and be driven to provide exceptional customer service. **Essential Qualifications** * Related Associate Degree or 2+ years' relevant experience. * Customer Service call center experience. * Previous collections experience. * Experience with selling products and services. * Customer service skills. * Demonstrated ability to communicate with detail and precision. **Preferred Qualifications** * Experience working in a fast-paced environment with multiple priorities. * Proven track record of meeting sales goals and exceeding customer expectations. * Strong problem-solving and conflict resolution skills. * Ability to work independently and as part of a team. * Familiarity with arenaflex's products and services. **Work Environment and Culture** As a remote employee, you'll work from home with occasional in-person trainings and meetings. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. **Compensation and Benefits** We offer competitive pay and benefits, including: * Comprehensive health insurance * 401(k) matching program * Paid time off and holidays * Opportunities for career growth and professional development * Recognition and rewards for outstanding performance **Equal Employment Opportunity** We're proud to be an equal opportunity employer, celebrating our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger, and we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. **How to Apply** If arenaflex and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. We're looking for talented individuals who are passionate about delivering exceptional customer experiences and making a difference in the world. Apply now and join our team of dedicated professionals who are shaping the future of technology and communications. Apply Job! Apply for this job